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Staff Client Online Help/v7.5 - Staff Client Help/PolarisStaffHelp/Telephony_Admin/PTOutboundTel/Add_a_no-call_date.htm
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<!DOCTYPE html>
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<h1><a name="XREF_71216_Add_a_no_call_date"></a>Add a No-Call Date</h1>
<p><a name="kanchor3859"></a><a name="IX_adding_entries_22"></a><a name="kanchor3860"></a><a name="IX_adding_a_no_call_date"></a>Entries in the Dates Not to Call notification table define the specific dates the phone notification server does not call patrons, such as Christmas and New Year’s Day. </p>
<p>To add a no-call date to the table:</p>
<p class="NoteShade"><b>Note:<br /></b>These System Administration permissions are required to work with this table: <b>Access administration: Allow</b>, <b>Access tables: Allow</b>, <b>Modify notification dates not to call table: Allow</b>.</p>
<p class="NoteShade"><b>Tip:<br /></b>Notification tables are displayed from the Administration Explorer only, at the system level. You cannot access this table from an organization workform. </p>
<ol>
<li value="1">In the Administration Explorer tree view, open the Notification Tables folder for the system, and select <b>Notification Dates Not to Call</b>.</li>
</ol>
<p class="indent2">The Dates Not to Call table is displayed in the details view.</p>
<ol data-mc-continue="true">
<li value="2">Click <img alt="nAddNCDbtn.gif" style="margin-bottom: -5.000pt;width: 18;height: 19;" id="image5" src="../../../Resources/Images/nAddNCDbtn_18x19.gif" /> to display the Insert Notification Dates Not to Call dialog box.</li>
</ol>
<ol data-mc-continue="true">
<li value="3">In the <b>Organization</b> box, select the library for which the date applies.</li>
<li value="4">Set <b>Date Not to Call</b> using one of the following methods:<ul type="disc"><li>Click the calendar icon to open the calendar control, and select the new date from the calendar.</li><li>Type the date using the same date format shown in the box.</li></ul></li>
</ol>
<ol start="5">
<li value="5">Click <b>OK</b> on the dialog box.</li>
</ol>
<p class="indent2">The Notification Dates Not to Call table appears with the new date. The status bar indicates that the modification is pending.</p>
<ol data-mc-continue="true">
<li value="6">Select <b>File </b>&gt;<b> Save</b> to save your changes.</li>
</ol>
<p class="indent2">The status bar indicates that the record is saved.</p>
<p class="FM_Heading4n"><a name="XREF_39134_Related_Topics"></a>Related Information</p>
<ul type="disc">
<li><a name="kanchor3861"></a><a name="IX_changing_entries_1"></a><span class="FM_BulletHead">Modify a table entry</span>&#160;- Select the entry and click <b><img alt="btnUpdate.gif" style="margin-bottom: -4.000pt;width: 28;height: 27;" id="image7" src="../../../Resources/Images/btnUpdate_28x27.gif" /></b>.</li>
<li><a name="kanchor3862"></a><a name="IX_deleting_entries_17"></a><span class="FM_BulletHead">Delete a table entry</span>&#160;- Select the entry and click <span style="font-size: 9.0pt;"><img alt="btnDelete.gif" style="margin-bottom: -4.000pt;width: 28;height: 27;" id="image8" src="../../../Resources/Images/btnDelete_28x27.gif" />.</span></li>
<li><span class="FM_BulletHead">Set times not to call</span>&#160;- See <a href="Set_dialing_hours.htm">Set Dialing Hours</a>.</li>
</ul>
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Staff Client Online Help/v7.5 - Staff Client Help/PolarisStaffHelp/Telephony_Admin/PTOutboundTel/Delivering_Notices_by_Phone_Outbound_Telephony.htm
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<h1><a name="XREF_71823_Managing"></a>Setting Up Outbound Telephony for Phone Notification</h1>
<p><a name="kanchor200"></a><a name="IX_see_telephone"></a><a name="kanchor201"></a><a name="IX_overview_203"></a><a name="kanchor202"></a><a name="IX_telephone_delivery"></a>If you have Polaris outbound telephony software and equipment, you can deliver overdue, request, canceled request, and serials claim notices by phone. (Bills, fine notices, and serials routing notices cannot be delivered by telephone.) You can specify which notices should be delivered by phone at the system, library, or branch level.</p>
<p>Polaris telephony software identifies notices due to be delivered by telephone in the notification queue, retrieves the appropriate patron telephone number, and dials the number. The system recognizes error tones, a live answer, and an answering machine. If the answer is live, the software plays the message and menu options. If an answering machine responds, the software does not play the menu options but leaves a message.</p>
<p>You set up general characteristics of phone notification at the telephony server level. Among other characteristics, you can specify dialing hours that are convenient for patrons, and set dates when patrons should not be called at all. Your system may use one telephony server or multiple servers (typical of a large consortium). If you use multiple telephony servers, the settings can be different for each server.</p>
<p class="NoteShade"><b>Note:<br /></b>Polaris works in a VoIP (Voice over Internet Protocol) environment when you use a compatible POTS (Plain Old Telephone Service, that is, standard voice-grade telephone service) analog adapter. The analog adaptor is connected to the VoIP system (typically via TCP/IP) and provides standard POTS lines for the Polaris telephony server as required. You will typically need an analog adapter for each phone extension that the telephony server uses.</p>
<p>See also:</p>
<ul type="disc">
<li>
<p class="FM_Task"><a href="Setting_Outbound_Telephony_Parameters.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Setting Outbound Telephony Parameters</span></a>
</p>
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<li>
<p class="FM_Task"><a href="Voices_for_Outbound_Telephony.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Voices for Outbound Telephony</span></a>
</p>
</li>
<li>
<p class="FM_Task"><a href="Outbound_Telephony_Reports_and_Trouble-Shooting.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Outbound Telephony Reports and Trouble-Shooting</span></a>
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<h1><a name="XREF_98350_Outbound_Telephony"></a>Outbound Telephony Reports and Trouble-Shooting</h1>
<p>Polaris provides the following reports to help you trouble-shoot problems. Select <b>Utilities, Reports and Notices, Notices </b>to access these reports:</p>
<ul type="disc">
<li><a name="kanchor1561"></a><a name="IX_Telephony_Delivery"></a><span class="FM_BulletHead">Telephony Delivery Failure Report</span>&#160;- Lists failed telephone notices with their failure reasons. You can filter this report by date and patron’s branch. It includes the patron’s barcode, patron’s branch, patron’s name and telephone number, the failure reason, and the failure date.</li>
<li><a name="kanchor1562"></a><a name="IX_Telephony_Summary_Report"></a><span class="FM_BulletHead">Telephony Summary Report</span>&#160;- Summarizes the number of calls made for each notice with their statuses, including failure reasons, in a specified date range. The report is organized by patron branch.</li>
</ul>
<p class="NoteShade"><b>Important:<br /></b>Inspect this report regularly. In this report, <b>Unknown connection type</b>&#160;indicates that a busy signal was received. A sudden spike in the number of busy signals received may indicate telephony board problems.</p>
<h2>Log File</h2>
<p><a name="kanchor1563"></a><a name="IX_log_file"></a>A complete log file is generated when telephone notices are run. It is available on the telephony server at the following default location:</p>
<p style="margin-top: 8.000pt;font-weight: bold;"><b style="font-style: normal;font-weight: bold;color: #000000;text-decoration: none;letter-spacing: 0.00em;">C:\ProgramData\Polaris\[version]\[datalink]\logs\PhoneNotification</b>
</p>
<p>The log file is generated in &#160;.csv format to facilitate importing the file into Excel or other tools where entries can be sorted. </p>
<p style="page-break-before: always;">The following fields are recorded:</p>
<p class="NoteShade"><b>Note:<br /></b>Each time the service is started, a comment line describes the fields.</p>
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<p class="FM_TableBody">Type</p>
</td>
<td style="border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">EVENTLOG_INFORMATION_TYPE - 4</p>
<p class="FM_TableBody">EVENTLOG_ERROR_TYPE - 1</p>
</td>
</tr>
<tr style="height: 30.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 111.000pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">EventID</p>
</td>
<td style="border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">EVMSG_DEBUG - 101</p>
<p class="FM_TableBody">EVMSG_GENERAL - 100</p>
</td>
</tr>
<tr style="height: 160.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 111.000pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">State</p>
</td>
<td style="border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">SERVICE_INITIALIZING = 1</p>
<p class="FM_TableBody">SERVICE_TERMINATING = 2</p>
<p class="FM_TableBody">SERVICE_CMDPROCESSING = 3</p>
<p class="FM_TableBody">LINE_INITIALIZING = 4</p>
<p class="FM_TableBody">LINE_TERMINATING = 5</p>
<p class="FM_TableBody">QUEUEING = 6</p>
<p class="FM_TableBody">PREPARING = 7</p>
<p class="FM_TableBody">CONNECTING = 8</p>
<p class="FM_TableBody">DISCONNECTING = 9</p>
<p class="FM_TableBody">NOTIFYING = 10</p>
<p class="FM_TableBody">POSTING = 11</p>
<p class="FM_TableBody">WAITING = 12</p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 111.000pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">Line #</p>
</td>
<td style="border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">Dialogic phone line number</p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 111.000pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">Patron ID</p>
</td>
<td style="border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">Patron ID </p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 111.000pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">Phone Number</p>
</td>
<td style="border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">Calling phone number</p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 111.000pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: double;border-bottom-width: 3px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyB-Column1-Body1">
<p class="FM_TableBody">Comment</p>
</td>
<td style="border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: double;border-bottom-width: 3px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyA-Column1-Body1">
<p class="FM_TableBody">Details/Message. This field is wrapped with quotes.</p>
</td>
</tr>
</tbody>
</table>
<h2><span class="FM_BulletHead">Termination Types</span>&#160;</h2>
<p> The Polaris Phone Notification Service uses the Dialogic Call Progress Analysis (CPA) feature for identifying signals such as fax detection, dial tone, busy signals, voice, answering machine, and so forth. The Polaris Phone Notification service dials a patron’s phone number and the Dialogic CPA feature analyzes the call. Termination types identified by CPA are reflected in the Phone Notification log as the <b>CPAResult</b>. They include the following codes:</p>
<table style="border-spacing: 0;padding-left: 3.00pt;padding-top: 4.00pt;padding-right: 3.00pt;padding-bottom: 3.00pt;float: alignleft;width: 323.27pt;margin-left: 0;margin-right: auto;mc-table-style: url('../../../Resources/TableStyles/BlueHeader.css');" cellspacing="1" class="TableStyle-BlueHeader">
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 120.454pt;border-top-style: double;border-top-width: 3px;border-top-color: #000000;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">CR_BUSY</p>
</td>
<td style="width: 73.954pt;border-top-style: double;border-top-width: 3px;border-top-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">7</p>
</td>
<td style="width: 128.863pt;border-top-style: double;border-top-width: 3px;border-top-color: #000000;border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">/* Line busy */</p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 120.454pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">CR_NOANS</p>
</td>
<td style="width: 73.954pt;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">8</p>
</td>
<td style="width: 128.863pt;border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">/* No answer */</p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 120.454pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">CR_NORB</p>
</td>
<td style="width: 73.954pt;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">9</p>
</td>
<td style="width: 128.863pt;border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">/* No ringback */</p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 120.454pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">CR_CNCT </p>
</td>
<td style="width: 73.954pt;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">10</p>
</td>
<td style="width: 128.863pt;border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">/* Call connected */</p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 120.454pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">CR_CEPT </p>
</td>
<td style="width: 73.954pt;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">11</p>
</td>
<td style="width: 128.863pt;border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">/* Operator intercept */</p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 120.454pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">CR_STOPD </p>
</td>
<td style="width: 73.954pt;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">12</p>
</td>
<td style="width: 128.863pt;border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">/* Call analysis stopped */</p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 120.454pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">CR_NODIALTONE</p>
</td>
<td style="width: 73.954pt;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">17</p>
</td>
<td style="width: 128.863pt;border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody"> /* No dialtone detected */</p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 120.454pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">CR_FAXTONE</p>
</td>
<td style="width: 73.954pt;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">18</p>
</td>
<td style="width: 128.863pt;border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: solid;border-bottom-width: 1px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">/* Fax tone detected */</p>
</td>
</tr>
<tr style="height: 17.00pt;" class="TableStyle-BlueHeader-Body-Body1">
<td style="width: 120.454pt;border-left-style: double;border-left-width: 3px;border-left-color: #000000;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: double;border-bottom-width: 3px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">CR_ERROR</p>
</td>
<td style="width: 73.954pt;border-right-style: solid;border-right-width: 1px;border-right-color: #000000;border-bottom-style: double;border-bottom-width: 3px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyE-Column1-Body1">
<p class="FM_TableBody">0x100</p>
</td>
<td style="width: 128.863pt;border-right-style: double;border-right-width: 3px;border-right-color: #000000;border-bottom-style: double;border-bottom-width: 3px;border-bottom-color: #000000;vertical-align: top;padding-left: 6.00pt;padding-top: 3.00pt;padding-right: 6.00pt;padding-bottom: 3.00pt;" class="TableStyle-BlueHeader-BodyD-Column1-Body1">
<p class="FM_TableBody">/* Call analysis error */</p>
</td>
</tr>
</table>
<p>&#160;</p>
<p><b>CPAReason</b>&#160;provides additional details for <b>CPAResult</b>, and is typically one of the following:</p>
<ul type="disc">
<li><b>0</b> - No additional details</li>
<li><b>1 - CON_CAD</b> - Cadence Break</li>
<li><b>2 - CON_LPC</b> - Loop Drop</li>
<li><b>3 - CON_PVD</b> - Positive Voice</li>
<li><b>4 - CON_PAMD</b> - Positive Answering Machine</li>
</ul>
<h2>Consecutive Failed Calls</h2>
<p><a name="kanchor1564"></a><a name="IX_failed_call_detection"></a>A number of consecutive failed calls may indicate a phone line problem. After five (default) consecutive failed phone calls, the service resets the Dialogic channel. &#160;If a phone call is successful after resetting the channel, the count restarts. However, if after resetting the channel another five consecutive calls fail, the specific phone line is shut down to prevent any further incorrect call statuses. An e-mail message is then sent to the address specified in the PAC profile <b>Email notification: Email address of sender</b>, using the e-mail server specified in the PAC profile <b>Email notification: Server running SMTP service</b>.</p>
<p class="NoteShade"><b>Note:<br /></b>You can change the default setting of five calls using the registry key on the telephony server:<br />Key: <b>HKEY_LOCAL_MACHINE System\CurrentControlSet\Services\Polaris Phone Notification\Parameters<br /></b>String Value: <b>FailedCalls</b></p>
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<h1><a name="XREF_37013_Set_SAPI_voice"></a>Set SAPI Voice Parameters for Outbound Telephony</h1>
<p><a name="kanchor4995"></a><a name="IX_setting_for_telephone_1"></a><a name="kanchor4996"></a><a name="IX_SAPI_voice_settings"></a>If you choose to use computer-generated SAPI voices for outbound telephony messages, you can set the voice parameters.</p>
<p>To specify a voice and adjust speaking rate and volume:</p>
<ol>
<li value="1">In the Administration Explorer tree view, expand the telephony server and select <b>Telephony</b> under the server name.</li>
</ol>
<p class="indent2">
<img alt="TelServerSel00570.gif" style="margin-bottom: 0.000pt;width: 400;height: 165;" id="image11" src="../../../Resources/Images/TelServerSel_400x165.png" />&#160;</p>
<ol data-mc-continue="true">
<li style="mc-hyphenate: never;" value="2">Click the <b>Outbound</b> tab in the details view. The Outbound parameters appear in a list.</li>
</ol>
<ol data-mc-continue="true">
<li value="3">Scroll down in the list to <b>SAPI settings</b>.</li>
</ol>
<p class="indent2">
<img src="../../../Resources/Images/SAPISettings_400x314.png" style="width: 400;height: 314;" alt="" />
</p>
<ol data-mc-continue="true">
<li value="4">Double-click <b>SAPI settings</b>.</li>
</ol>
<p class="indent2">The SAPI Settings dialog box opens.</p>
<p class="indent2">
<img alt="SAPISettingsDX.gif" style="margin-bottom: 0.000pt;width: 350;height: 348;" id="image13" src="../../../Resources/Images/SAPISettingsdx_350x348.png" />&#160;</p>
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<li value="5">Select a language from the list of languages licensed for your server.</li>
</ol>
<p class="indent2">The settings boxes at the bottom of the dialog box become available for use.</p>
<ol data-mc-continue="true">
<li value="6"><span class="FM_StepNumber"><span style="word-spacing: normal;font: 6.0pt &quot;Times New Roman&quot;;">&#160;</span></span>In the <b>Index</b> settings box, select a voice index number.</li>
</ol>
<p class="NoteShade"><b>Tip:<br /></b>If you have a license for Polaris Phone Attendant (inbound telephony), and inbound and outbound telephony are on the same server, you can use the inbound telephony utility <b>PhoneAttendantConfig.exe</b>&#160;to identify the voice by index number. To be sure you are viewing the indexes in the correct order, use the <b>Runas</b>&#160;command line option to run <b>PhoneAttendantConfig.exe</b>&#160;as <b>PolarisServices</b>&#160;(the account that telephony services run under). See <a href="../PTInboundTel/Specify_language_voice_speech_rate_and_volume.htm">Specify Language, Voice, Speech Rate, and Volume</a>.</p>
<p class="indent2">You are selecting a specific voice for your messages, represented by an index number. Innovative Interfaces supplies several AT&amp;T SAPI voices, and you may add your own. The index number is server workstation-specific and depends on the order in which the voices were installed, as well as any voices included with your operating system. You can select voices and test them on the system to determine if they are appropriate. </p>
<ol data-mc-continue="true">
<li value="7">In the <b>Rate</b> settings box, set the rate of speech.</li>
</ol>
<p class="indent2">The settings represent a relative rate. Negative values (<b>-1</b>) are somewhat slower than normal speech. Settings of <b>0</b>&#160;and higher set more rapid rates. The default value is <b>0</b>.</p>
<p class="NoteShade"><b>Note:<br /></b>Each increment in the <b>Rate</b>&#160;box causes a noticeable change in the speech rate. You may want to change this setting only one increment at a time, and test before you make further changes.</p>
<ol data-mc-continue="true">
<li value="8"><span class="FM_StepNumber"><span style="word-spacing: normal;font: 6.0pt &quot;Times New Roman&quot;;">&#160;</span></span>In the <b>Volume</b> settings box, set speech volume.</li>
</ol>
<p class="indent2">The default (<b>100</b>) represents an average volume.</p>
<ol data-mc-continue="true">
<li value="9">Repeat steps 4-7 for each licensed language.</li>
<li value="10">Click <b>OK</b>.</li>
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<h4>See also:</h4>
<ul type="disc">
<li>
<p class="FM_Task"><a href="../PTTelMesCustom/Editing_Messages_and_Prompts.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Editing Messages and Prompts</span></a>
</p>
</li>
<li>
<p class="FM_Task"><a href="../PTTelMesCustom/Adjusting_Pronunciation.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Adjusting Pronunciation</span></a>
</p>
</li>
</ul>
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<h1><a name="XREF_67960_Set_dialing_hours"></a>Set Dialing Hours</h1>
<p><a name="kanchor2535"></a><a name="IX_setting_for_telephone"></a><a name="kanchor2536"></a><a name="IX_setting_calling_times"></a>You can set your calling times to avoid times when calls might annoy your patrons. You can also set dialing hours to times when someone at the library is available to answer questions from patrons after they receive their phone notification. Dialing hour settings also control whether calls are made on a particular day of the week. For example, if your library is closed on Sundays, you can prevent the notification server from making calls on Sundays. To limit the hours during which the notification server dials phone numbers.</p>
<p class="NoteShade"><b>Note:<br /></b>To prevent calls on specific <span class="FM_Emphasis">dates</span>, see <a href="Add_a_no-call_date.htm#XREF_71216_Add_a_no_call_date" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Add a No-Call Date</span></a>. If a <b>Date Not to Call</b>&#160;entry (from the Notification Dates Not to Call table) falls on a Monday, the start and end times for Monday are ignored for that specific do-not-call date. </p>
<ol>
<li value="1">In the Administration Explorer tree view, expand the telephony server and select <b>Telephony</b> under the server name.</li>
</ol>
<p class="indent2">
<img alt="TelServerSel00568.gif" style="margin-bottom: 0.000pt;width: 400;height: 165;" id="image9" src="../../../Resources/Images/TelServerSel_400x165.png" />&#160;</p>
<ol data-mc-continue="true">
<li value="2">Click the <b>Outbound</b> tab in the details view.</li>
</ol>
<p class="indent2">
<img alt="TelOutboundTab00569.gif" style="margin-bottom: 0.000pt;width: 500;height: 498;" id="image10" src="../../../Resources/Images/TelOuboundTab_500x498.png" />&#160;</p>
<ol data-mc-continue="true">
<li value="3">Double-click the start dialing time parameter for the day of the week you want to set.</li>
</ol>
<p class="NoteShade"><b>Example:<br /></b>To open the start dialing time parameter for Monday, double-click <b>Phone notification - Monday start time</b>. You can also open the parameter by selecting the parameter and pressing <b>ENTER</b>.</p>
<ol data-mc-continue="true">
<li value="4">Use one of the following methods to set the time you want the notification server to begin calling patrons:<ul type="disc"><li>To type a new time, highlight the current time and type the new time using the format <span class="FM_Emphasis">h</span><b>:</b><span class="FM_Emphasis">mm </span><b>AM</b>&#160;(morning) or <span class="FM_Emphasis">h</span><b>:</b><span class="FM_Emphasis">mm </span><b>PM</b> (afternoon).</li><li>To adjust the time in one-minute increments, click the up or down arrow on the right side of the box. You can also press the up and down arrow keys on your keyboard.</li></ul></li>
<li value="5">Double-click the stop dialing time parameter for the day of week you want to set.</li>
</ol>
<p class="NoteShade"><b>Example:</b>&#160;<br />To open the stop dialing time parameter for Monday, double-click <b>Phone notification - Monday end time</b>. You can also open the parameter by selecting the parameter and pressing <b>ENTER</b>.</p>
<ol data-mc-continue="true">
<li value="6">Use one of the following options to set the time you want the notification server to stop calling patrons:<ul type="disc"><li>To type a new time, highlight the current time and type the new time using the format <span class="FM_Emphasis">h</span><b>:</b><span class="FM_Emphasis">mm </span><b>AM</b>&#160;(morning) or <span class="FM_Emphasis">h</span><b>:</b><span class="FM_Emphasis">mm </span><b>PM</b> (afternoon).</li><li>To adjust the time in one-minute increments, click the up or down arrow on the right side of the box. You can also press the up and down arrow keys on your keyboard.</li></ul></li>
</ol>
<p class="NoteShade"><a name="kanchor2537"></a><a name="IX_disabling_for_a_day_of"></a><b>Note: <br /></b>To set a dialing parameter so that the notification server does not call anyone on a particular day of the week, set the end and start times for that day to exactly the same time. For example, to disable calls on Sundays, set <b>Phone notification - Sunday start time</b>&#160;to 12:00PM and set <b>Phone notification - Sunday end time</b> to 12:00PM.</p>
<ol data-mc-continue="true">
<li value="7">Close the parameter by doing one of the following actions:<ul type="disc"><li>Press <b>ENTER</b>.</li><li>Highlight or open another parameter.</li></ul></li>
<li value="8">Repeat steps&#160;2–6 for each day of the week.</li>
<li value="9">Select <b>File </b>&gt;<b> Save</b> to save your changes.</li>
</ol>
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<h1 style="mc-hyphenate: never;"><a name="XREF_32304_Setting_Polaris"></a>Set General Telephone Notification Parameters</h1>
<p><a name="kanchor622"></a><a name="IX_setting_server_parameters"></a>After you have set up the telephony server(s) in Polaris Administration, set the general telephony server parameters for each telephony server as follows:</p>
<ol style="mc-hyphenate: never;">
<li value="1">
<p>In the Administration Explorer tree view, expand the telephony server and select <b>Telephony</b> under the server name.</p>
<p>The telephony parameters appear in the details view with the General and Outbound tabs.</p>
<p>
<img alt="TelServerSel.gif" style="margin-bottom: 0.000pt;width: 400;height: 165;" id="image0" src="../../../Resources/Images/TelServerSel_400x165.png" />&#160;</p>
</li>
<li value="2">
<p>Select the <b>Outbound</b> tab in the details view.</p>
<p> The Outbound parameters appear.</p>
<p>
<img alt="TelOutboundTab.gif" style="margin-bottom: 0.000pt;width: 400;height: 399;" id="image1" src="../../../Resources/Images/TelOuboundTab_400x399.png" />&#160;</p>
</li>
<li value="3"><a name="kanchor623"></a><a name="IX_assigning_branches_to"></a>If you have multiple telephony servers, assign branches to this particular server by following these steps:
<ol style="list-style-type: lower-alpha;"><li value="1">Double-click <b>Branch assignment</b>.
<p>The Branch Assignment dialog opens, showing the current telephony server and the list of organizations that can be assigned to the server, with their current assignments (if any).</p><p><img alt="BranchAssignDX.gif" style="margin-bottom: 0.000pt;width: 400;height: 325;" id="image2" src="../../../Resources/Images/BranchAssign_400x325.png" />&#160;</p></li><li value="2">Select the branches that should be assigned to this server.
<p>The list refers to the registered branches of the patrons in the notification queue. In systems with multiple telephony servers, you can assign specific branches to a particular server to minimize long distance calls.</p><p class="NoteShade"><b>Example:<br /></b>A large library system has two telephony servers, one located in the western portion of the district and the other in the eastern portion. The library assigns the branches that serve the western patrons to the western server, so calls going out from that server will tend to be local rather than long distance calls.</p><p>The branches you have changed are marked with an asterisk * until you save the assignments.</p></li><li value="3">Click <b>OK</b> to save your assignments.
<p class="NoteShade"><b>Note:<br /></b>If phone notification is chosen for overdue notices, hold request notices, hold cancellation notices, or serials claim notices, but the reporting branch is not assigned to a telephony server, the notices are printed.</p></li></ol></li>
<li value="4"><a name="kanchor624"></a><a name="IX_long_distance_call"></a>For <b>Phone notification - Allow long distance</b>, indicate whether the telephony server can dial toll-charged (long distance) calls:<ul type="disc"><li>Select <b>Yes</b> to allow long-distance calls.</li><li>Select <b>No</b>&#160;to prevent phone calls from being made to patrons whose phone numbers start with 1. Instead, a paper notice is printed automatically.</li></ul></li>
<li value="5">If you want phone notification to strip a local area code from the telephone number, set these parameters:
<ul type="disc"><li><b>Phone notification - local area code</b>&#160;- Identifies the area code local to the telephony server. Specify the three-digit area code with this parameter.</li><li><b>Phone notification - Remove local area code before dialing</b>&#160;- Set to <b>Yes</b> to strip the specified area code from the phone number.</li></ul><p>When these two parameters are set, the following elements are removed from the start of the patron’s telephone number before dialing: <b>[area code]</b>, <b>1[area code]</b>, and <b>1,[areacode]</b>.</p><p class="NoteShade"><b>Note:<br /></b>If you have more than one local area code, you must remove the local area codes from the patron registration records in the database.</p></li>
<li value="6">In the <b>Phone notification – Number of attempts</b>&#160;box, type how many times the telephony server should try to call a phone number that has been unsuccessful (busy signal or no answer).</li>
<li value="7">In the <b>Phone notification – Minimum wait after attempt</b>&#160;box, type the number of minutes to wait after an unsuccessful call (busy signal or no answer) before dialing the same number again.
<p class="NoteShade"><b>Note:<br /></b>In setting <b>Phone notification – Minimum wait after attempt</b>&#160;and <b>Phone notification – Number of attempts</b>, consider your total volume of calls. If you have a low volume of calls, you set a short wait time, and set a large number of attempts, the same phone number might be called repeatedly in one day. If you have a large volume of calls, the attempts might be made over the course of two or three days even though the parameter settings are the same.</p></li>
<li value="8">In the box for <b>Phone notification - Time required for voice call to be considered complete</b>, type the minimum number of seconds a call should run for the notice be considered delivered.</li>
<li value="9"><a name="kanchor625"></a><a name="IX_outside_line_prefix"></a>In the <b>Phone notification – Outside line call prefix</b>&#160;box, type the number (if any) needed to access a phone line before the phone number is dialed.
<p class="NoteShade"><b>Note: <br /></b>For the <b>Outside line call prefix</b>&#160;and <b>Outside line long distance call prefix</b>, an <b>L</b> tells the Dialogic<span class="FM_SuperScript" style="font-size: 11.0pt;">®</span>&#160;card to wait for a local dial tone before proceeding. A comma indicates a 2-second pause for the Dialogic card.</p></li>
<li value="10">In the <b>Phone notification – Outside line long distance prefix</b>&#160;box, type the number (if any) needed to access a phone line for a long-distance call before the phone number is dialed. If your phone system does not use a separate outside line for long-distance &#160;calls, you do not need to set this parameter.
<p class="NoteShade"><b>Note:<br /></b>This prefix is specific to your library telephone system. It is not the same as the prefix to a telephone number that indicates a long-distance call (see step 3).</p></li>
<li value="11">In the <b>Phone notification lines (array)</b>&#160;box, type which lines on the Dialogic board to use to make the calls.
<p class="NoteShade"><b>Example:<br /></b>Type <b>1,3,4</b> to use lines 1, 3, and 4.</p><p class="NoteShade"><b>Important:<br /></b>If your system also includes inbound telephony, be sure you are not specifying a line used for incoming calls. Incoming lines are set in the Phone Attendant configuration utility. See <a href="../PTInboundTel/Set_Phone_Attendant_options_for_specific_lines.htm">Set Phone Attendant Options for Specific Lines</a>.</p></li>
<li value="12">Set the <b>Phone notification: Max number of overdue notices</b>&#160;to the number of times a patron should be called regarding the same overdue items.</li>
<li value="13"><a name="kanchor626"></a><a name="IX_patron_name_including_in"></a>To include the patron’s name in the notice greeting, set <b>Phone notification - Use patron name in greeting</b>&#160;to <b>Yes</b>.</li>
<li value="14"><a name="kanchor627"></a><a name="IX_details_in_telephone"></a><a name="kanchor628"></a><a name="IX_overdue_notices"></a>To provide optional details in overdue notices, set the following parameters:
<ul><li><b>Overdues: Allow patron to list overdue titles</b>&#160;- Set this parameter to <b>Yes</b>&#160;to provide a menu option for the patron to hear a list of the overdue titles.</li><li><b>Overdues: Include material type when listing overdue titles</b>&#160;- If you provide patrons the menu option to hear specific titles, you can set this parameter to <b>Yes</b> to list each item’s material type.</li><li><b>Overdues: Include branch when listing overdue titles</b>&#160;- If you provide patrons the menu option to hear specific titles, you can set this parameter to <b>Yes</b> to list each item’s assigned branch.</li><li><b>Overdues: Maximum number of overdue titles to list</b>&#160;- If you provide patrons the menu option to hear specific titles, use this parameter to limit the number of titles the system will list.</li></ul></li>
<li value="15"><a name="kanchor629"></a><a name="IX_details_in_telephone_1"></a><a name="kanchor630"></a><a name="IX_request_notices"></a>To provide optional details in hold notices, set the following parameters:<ul><li><b>Holds: Allow patron to list held titles</b>&#160;- Set this parameter to <b>Yes</b>&#160;to provide a menu option for the patron to hear a list of the held titles ready to be picked up.</li><li><b>Holds: Include material type when listing held titles</b>&#160;- If you provide patrons the menu option to hear specific titles, you can set this parameter to <b>Yes</b> to list each item’s material type.</li><li><b>Holds: Maximum number of held titles to list</b>&#160;- If you provide patrons the menu option to hear specific titles, use this parameter to limit the number of titles the system will list.</li></ul></li>
<li value="16"><a name="kanchor631"></a><a name="IX_details_in_telephone_2"></a><a name="kanchor632"></a><a name="IX_cancelled_request_1"></a>To provide optional details in cancelled hold notices, set the following parameters:<ul type="disc"><li><b>Cancels: Allow patron to list canceled titles</b>&#160;- Set this parameter to <b>Yes</b>&#160;to provide a menu option for the patron to hear a list of the cancelled requests.</li><li><b>Cancels: Include material type when listing canceled titles</b>&#160;- If you provide patrons the menu option to hear specific titles, you can set this parameter to <b>Yes</b> to list each item’s material type.</li><li><b>Cancels: Maximum number of canceled titles to list</b>&#160;- If you provide patrons the menu option to hear specific titles, use this parameter to limit the number of titles the system will list.</li></ul></li>
<li value="17">Click the <b>General</b> tab in the details view of the Explorer.</li>
<li value="18">Double-click <b>Organization designation for message content</b>, and select the branch whose messages should be used for this server.
<p>Messages are branch-specific. Of the branches assigned to this server, only one branch’s messages can be used for telephone notification. For more information about customizing telephony messages, see <a href="../PTTelMesCustom/Customizing_Telephony_Messages.htm">Customizing Telephony Messages</a>.</p></li>
<li value="19">Select <b>File </b>&gt;<b> Save</b> to save your changes.</li>
</ol>
<p class="FM_Heading4n">See also:</p>
<ul>
<li><a href="Add_a_no-call_date.htm#XREF_71216_Add_a_no_call_date">Add a No-Call Date</a>
</li>
<li><a href="Set_dialing_hours.htm#XREF_67960_Set_dialing_hours">Set Dialing Hours</a>
</li>
<li><a href="../Telephony_Parameters_Reference.htm#XREF_68266_Phone_Notification">Phone Notification - Answering Machine Settings (Outbound Tab)</a>
</li>
<li><a href="Voices_for_Outbound_Telephony.htm#XREF_36827_Setting">Voices for Outbound Telephony</a>
</li>
</ul>
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<h1><a name="XREF_97250_Setting_Outbound"></a>Setting Outbound Telephony Parameters</h1>
<p><a name="kanchor3226"></a><a name="IX_setting_up_29"></a><a name="kanchor3227"></a><a name="IX_phone_delivery_setting_up"></a>Do the following tasks to set up telephone notification:</p>
<ul type="disc">
<li>Install Polaris Phone Notification software on the telephony server(s). This option is part of the Polaris server installation. See the <i>Polaris Installation Guide</i>&#160;for details, or contact your Polaris Site Manager. During this installation, you decide whether to use human voice messages or computer-generated voice messages. See <a href="Voices_for_Outbound_Telephony.htm">Voices for Outbound Telephony</a>.</li>
<li>Set up the telephony server(s) in Polaris Administration.&#160;</li>
<li>Activate telephone notification as a delivery option, and specify the types of notices to deliver by telephone. </li>
<li>Set the telephony server parameters. These specify whether long distance calls are allowed, ports for outgoing lines, and other characteristics of the system. See <a href="Set_general_telephone_notification_parameters.htm">Set General Telephone Notification Parameters</a>.</li>
<li>Set the dates when patrons should not be called. See <a href="Add_a_no-call_date.htm">Add a No-Call Date</a>.</li>
<li>Set the dialing hours for the notification server to place calls. See <a href="Set_dialing_hours.htm">Set Dialing Hours</a>.</li>
<li>If you will use computer-generated voices, select and adjust the voices.&#160;See <a href="Set_SAPI_voice_parameters_for_outbound_telephony.htm">Set SAPI Voice Parameters for Outbound Telephony</a>.</li>
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<h1><a name="XREF_36827_Setting"></a>Voices for Outbound Telephony</h1>
<p><a name="kanchor1502"></a><a name="IX_voices_overview"></a>You can choose to use human-voice .wav files for outbound telephony messages, or computer-generated SAPI (Speech Application Programming Interface) voice .wav files that derive their message text directly from the Polaris database.</p>
<h2><a name="TOC_Human_Voice_Messages"></a><a name="XREF_67728_Human_Voice"></a>Human Voice Messages</h2>
<p>If you want to use human-voice messages, you can use the default set of .wav files that Polaris provides or you can record your own. When you install telephony software on the telephony server, you indicate your preference for using human voice files. The .wav files are stored in the following location on the telephony server:</p>
<p style="margin-top: 8.000pt;font-weight: bold;"><b style="font-style: normal;font-weight: bold;color: #000000;text-decoration: none;letter-spacing: 0.00em;">C:\ProgramData\Polaris\[version]\[datalink]WaveFiles\Outbound\<br />[language folder]</b>
</p>
<p>where [<b>language folder]</b>&#160;is a number that corresponds to a specific language:</p>
<ul type="disc">
<li><span class="FM_BulletHead">English</span> - 1033</li>
<li><span class="FM_BulletHead">Spanish</span> - 3082</li>
<li><span class="FM_BulletHead">French</span> - 3084</li>
</ul>
<p>If you use multi-lingual notification, there is a set of .wav files for each licensed language in the appropriate language folder. </p>
<p class="NoteShade"><b>Note:<br /></b>When you use human voice recordings for the static portions of your messages, the system still uses text-to-speech technology for message content that changes, such as specific title information or hold pickup locations.</p>
<p>If you record your own .wav files, name them exactly as they are named in the existing language folders and place them in the appropriate language folders, overwriting the default set. Polaris Telephony Voice Recorder, a utility for recording telephony .wav files, is available for conveniently recording .wav files.</p>
<p class="NoteShade"><b>Important:<br /></b>Back up your custom .wav files in a safe location. Although they are not overwritten if the telephony service is stopped and restarted, they are not protected if the server software must be reinstalled.</p>
<h2><a name="TOC_SAPI_Voice_Messages"></a>SAPI Voice Messages</h2>
<p>When you use computer-generated SAPI voice messages, the system converts message text stored in the Polaris database to speech. You may prefer to use SAPI voice messages because you can customize the stored message text with the Polaris Language Editor. You do not need to record new .wav files to customize messages. For details, see <a href="../PTTelMesCustom/Edit_a_SAPI_voice_message_with_Polaris_Language_Editor.htm">Edit a SAPI Voice Message with Polaris Language Editor</a>.</p>
<p>When you install telephony software on the telephony server, you do not select the human voice file option. Instead, the system creates the file structure described in <a href="#TOC_Human_Voice_Messages" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Human Voice Messages</span></a>, but no .wav files are included. When the service is run for the first time, or when the service is restarted, the message text in the Polaris database is converted to audible speech and stored in new .wav files, one .wav file per message. The .wav files are cached in the appropriate folders to reduce processing time for all calls after the first one. If you edit a message, you must delete the associated .wav file for the message before you restart the outbound telephony service. The .wav file is located in <b>C:\ProgramData\Polaris\[version]\[datalink]WaveFiles\Outbound\[language folder]</b>. The edited message is converted to a new .wav file when the service restarts.</p>
<p>You select SAPI voices and adjust volume and rate with telephony parameters. See <a href="Set_SAPI_voice_parameters_for_outbound_telephony.htm">Set SAPI Voice Parameters for Outbound Telephony</a>.</p>
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