Staff Client Help v7.3 - v8.0
This commit is contained in:
+93
@@ -0,0 +1,93 @@
|
||||
<!DOCTYPE html>
|
||||
<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" lang="en-us" xml:lang="en-us" data-mc-search-type="Stem" data-mc-help-system-file-name="Default.xml" data-mc-path-to-help-system="../../../" data-mc-toc-path="Telephony Administration|Setting Up Inbound Telephony|Configuring the Phone Attendant" data-mc-target-type="WebHelp2" data-mc-runtime-file-type="Topic" data-mc-preload-images="false" data-mc-in-preview-mode="false">
|
||||
<head>
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
|
||||
<meta charset="utf-8" />
|
||||
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
||||
<meta content="dq240145021, Polaris 3.0, patron services, administration" name="search-keywords" xmlns="http://www.w3.org/1999/xhtml" />
|
||||
<meta name="OriginalFile" content="../../../../../../../../WEBHelp/Telephony/PTInboundTel.fm" xmlns="http://www.w3.org/1999/xhtml" /><title>Configure disconnect (hang-up) criteria</title>
|
||||
<!-- Global site tag (gtag.js) - Google Analytics -->
|
||||
<link href="../../../Skins/Default/Stylesheets/Slideshow.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/TextEffects.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Topic.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Styles.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Tablet.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Mobile.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Print.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Resources/Stylesheets/BookStyles.css" rel="stylesheet" type="text/css" />
|
||||
<script src="../../../Resources/Scripts/jquery.min.js" type="text/javascript">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/purify.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.config.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/foundation.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/plugins.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/MadCapAll.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script async="" src="https://www.googletagmanager.com/gtag/js?id=G-CFH4DBPHLD">
|
||||
</script>
|
||||
<script>/* <![CDATA[ */
|
||||
window.dataLayer = window.dataLayer || [];
|
||||
function gtag(){dataLayer.push(arguments);}
|
||||
gtag('js', new Date());
|
||||
|
||||
gtag('config', 'G-CFH4DBPHLD');
|
||||
/* ]]> */</script>
|
||||
</head>
|
||||
<body>
|
||||
<p class="MCWebHelpFramesetLink MCWebHelpFramesetLinkTop"><a href="../../../Default.htm#PolarisStaffHelp/Telephony_Admin/PTInboundTel/Configure_disconnect_hang-up_criteria.htm">Open topic with navigation</a>
|
||||
</p>
|
||||
<div class="nocontent">
|
||||
<div class="MCBreadcrumbsBox_0 breadcrumbs" role="navigation" aria-label="Breadcrumbs" data-mc-breadcrumbs-divider=" > " data-mc-breadcrumbs-count="3" data-mc-toc="True"><span class="MCBreadcrumbsPrefix">You are here: </span>
|
||||
</div>
|
||||
</div>
|
||||
<div class="content">
|
||||
<div role="main" id="mc-main-content">
|
||||
<h1 xmlns="http://www.w3.org/1999/xhtml"><a name="XREF_62650_Configure" xmlns="http://www.w3.org/1999/xhtml"></a>Configure Disconnect (Hang-Up) Criteria</h1>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml"><a name="IX_hang_up_settings" xmlns="http://www.w3.org/1999/xhtml"></a>To set the method by which the Phone Attendant determines that a caller has disconnected:</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Important:<br /></span>Innovative Interfaces sets the hang-up criteria on-site. Unless your hardware configuration changes, you will not need to change these values. This procedure is for your information.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="1">If necessary, open the Phone Attendant configuration utility. See <a href="Configure_hardware_communications.htm" xmlns="http://www.w3.org/1999/xhtml">Configure Hardware Communications</a>.</li>
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="2">Click <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Hang-up</span> to display the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Hang-up</span> tabbed page.</li>
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="3">Select a detection method in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Detection type</span> box:<ul type="disc" xmlns="http://www.w3.org/1999/xhtml"><li><span class="FM_Input">Disconnect tone</span> - This is the most precise method. The system determines that the caller has disconnected by a specific tone. If you are unsure which setting is appropriate, select <span class="FM_Input">Disconnect tone</span> and use the default settings for <span class="FM_Input">Dual tone</span>, <span class="FM_Input">Leading edge</span>, <span class="FM_Input">Frequency #1</span>, and <span class="FM_Input">Frequency #2</span> in the Disconnect tone settings area of the page.</li></ul></li>
|
||||
</ol>
|
||||
<blockquote>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>If the default Disconnect tone settings do not work satisfactorily, you can run the Dialogic program <span class="FM_Input">PBExpert</span> from the Windows Start menu. The PBExpert wizard tests the system to determine the necessary values. Note the values and enter them in the Disconnect tone settings area of the configuration utility. You must have two lines to run PBExpert because the program “calls itself” to run the test.</p>
|
||||
</blockquote>
|
||||
<blockquote>
|
||||
<ul type="disc" xmlns="http://www.w3.org/1999/xhtml">
|
||||
<li><span class="FM_Input">Max No Silence</span> - Use this setting if <span class="FM_Input">Disconnect tone</span> does not work. The system hangs up after a specified period of detecting no silence (continuous noise). If you choose this option, also specify how long the system should “listen” to continuous noise in the <span class="FM_Input">Maximum no silence time</span> box.</li>
|
||||
</ul>
|
||||
</blockquote>
|
||||
<blockquote>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>This option may cause repeated hang-ups on patrons calling from locations with a great deal of background noise.</p>
|
||||
</blockquote>
|
||||
<blockquote>
|
||||
<ul type="disc" xmlns="http://www.w3.org/1999/xhtml">
|
||||
<li><span class="FM_Input">Loop Current Drop</span> - (Default). This method detects an actual current drop when the caller hangs up.</li>
|
||||
</ul>
|
||||
</blockquote>
|
||||
<ol start="4" xmlns="http://www.w3.org/1999/xhtml">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="4">Click <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Apply</span> to apply your changes and continue working with the configuration utility, or click <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">OK</span> to save your changes and quit working with the utility.</li>
|
||||
</ol>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>You must stop and restart the Phone Attendant service for your changes to take effect.</p>
|
||||
</div>
|
||||
</div>
|
||||
<div id="footer">
|
||||
<div id="copyright"><a href="../../../FrontMatter/LegalNotices.htm">© 2025 Innovative (Part of Clarivate)</a><![CDATA[
|
||||
]]></div>
|
||||
<div>Polaris Version <span class="mc-variable III_Variables.VersionNumber variable">7.8</span></div>
|
||||
<div>
|
||||
<p align="center">
|
||||
<script type="text/javascript">/*<![CDATA[*/document.write("<a href='mailto:doccust@iii.com?subject=documentation%20feedback%20(Polaris staff client): "+document.title+"&body=Topic%20reference%20(for%20Innovative%20use%20only):%20"+location.pathname+"%0A%0APlease provide comments, report discrepancies, or suggest improvements for Innovative documentation. Your suggestions and corrections will be emailed to Innovative staff, who review them for future versions of the documentation. Thank you for your feedback.%0A%0APlease do not report technical or software issues here. Authorized staff at your organization should submit a service request for those issues.%0A%0AEnter%20your%20comments%20below:%0A%0A'>Send documentation feedback to Innovative</a>");
|
||||
/*]]>*/</script>
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
</body>
|
||||
</html>
|
||||
+85
@@ -0,0 +1,85 @@
|
||||
<!DOCTYPE html>
|
||||
<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" lang="en-us" xml:lang="en-us" data-mc-search-type="Stem" data-mc-help-system-file-name="Default.xml" data-mc-path-to-help-system="../../../" data-mc-toc-path="Telephony Administration|Setting Up Inbound Telephony|Configuring the Phone Attendant" data-mc-target-type="WebHelp2" data-mc-runtime-file-type="Topic" data-mc-preload-images="false" data-mc-in-preview-mode="false">
|
||||
<head>
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
|
||||
<meta charset="utf-8" />
|
||||
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
||||
<meta content="dq240145021, Polaris 3.0, patron services, administration" name="search-keywords" xmlns="http://www.w3.org/1999/xhtml" />
|
||||
<meta name="OriginalFile" content="../../../../../../../../WEBHelp/Telephony/PTInboundTel.fm" xmlns="http://www.w3.org/1999/xhtml" /><title>Configure hardware communications</title>
|
||||
<!-- Global site tag (gtag.js) - Google Analytics -->
|
||||
<link href="../../../Skins/Default/Stylesheets/Slideshow.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/TextEffects.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Topic.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Styles.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Tablet.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Mobile.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Print.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Resources/Stylesheets/BookStyles.css" rel="stylesheet" type="text/css" />
|
||||
<script src="../../../Resources/Scripts/jquery.min.js" type="text/javascript">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/purify.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.config.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/foundation.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/plugins.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/MadCapAll.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script async="" src="https://www.googletagmanager.com/gtag/js?id=G-CFH4DBPHLD">
|
||||
</script>
|
||||
<script>/* <![CDATA[ */
|
||||
window.dataLayer = window.dataLayer || [];
|
||||
function gtag(){dataLayer.push(arguments);}
|
||||
gtag('js', new Date());
|
||||
|
||||
gtag('config', 'G-CFH4DBPHLD');
|
||||
/* ]]> */</script>
|
||||
</head>
|
||||
<body>
|
||||
<p class="MCWebHelpFramesetLink MCWebHelpFramesetLinkTop"><a href="../../../Default.htm#PolarisStaffHelp/Telephony_Admin/PTInboundTel/Configure_hardware_communications.htm">Open topic with navigation</a>
|
||||
</p>
|
||||
<div class="nocontent">
|
||||
<div class="MCBreadcrumbsBox_0 breadcrumbs" role="navigation" aria-label="Breadcrumbs" data-mc-breadcrumbs-divider=" > " data-mc-breadcrumbs-count="3" data-mc-toc="True"><span class="MCBreadcrumbsPrefix">You are here: </span>
|
||||
</div>
|
||||
</div>
|
||||
<div class="content">
|
||||
<div role="main" id="mc-main-content">
|
||||
<h1 xmlns="http://www.w3.org/1999/xhtml"><a name="XREF_62104_Configure_hardware" xmlns="http://www.w3.org/1999/xhtml"></a>Configure Hardware Communications</h1>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml"><a name="IX_communications_settings" xmlns="http://www.w3.org/1999/xhtml"></a>To designate the phone board, and specify how the Phone Attendant responds to a caller’s key presses:</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Note:<br /></span><span class="mc-variable III_Variables.CoName_Short variable" xmlns="http://www.w3.org/1999/xhtml">Innovative Interfaces®</span> sets these communication options at installation, and you will probably not need to change them.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="1">On the telephony server, open <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">PhoneAttendantConfig.exe</span> (in <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">C:\Programs\Polaris\[version]\Bin</span>).</li>
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="2">Determine the number of phone boards in your system, and select the number in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Dialogic phone board index</span> box.
|
||||
|
||||
<p>Typically, one board controls the phone lines. Some systems use two boards, one for outgoing lines and one for incoming lines. Others use two boards chained together, with lines designated as outgoing or incoming. In this case the configuration functions like one board, and you would select <span class="FM_Input">1</span> in the phone board index box.</p></li>
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="3">In the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Single digit input wait time</span> box, select the number of seconds the system should wait for a single key-press response from the patron before repeating a menu or prompt.
|
||||
|
||||
<p>The default value is 10 seconds. This means that when the Phone Attendant presents a menu or prompt to the user that requires a single key-press response, and the user does not press a key within 10 seconds, the Phone Attendant repeats the menu or prompt.</p></li>
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="4">In the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Multiple digit input wait time </span>box, select the number of seconds the system should wait for a multiple key-press response (such as a barcode) from the patron before repeating a prompt.
|
||||
|
||||
<p>The default value is 30 seconds. This means that when the Phone Attendant presents a prompt to the user that requires a multiple key-press response, and the user does not press a key within 30 seconds, the Phone Attendant repeats the prompt.</p></li>
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="5">In the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Number of prompts on no-input before hang-up</span> box, select the number of times the Phone Attendant should repeat a prompt when there is no responding key-press from the user.
|
||||
|
||||
<p>The default value is <span class="FM_Input">2</span>. This means that the Phone Attendant prompts the user once and waits the designated time for a response. If there is no response, the Phone Attendant repeats the prompt and waits the designated time for a response. If there is still no response, the Phone Attendant disconnects.</p></li>
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="6">Click <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Apply</span> to apply your changes and continue with the utility, or click <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">OK</span> to save your changes and quit working with the utility.
|
||||
<p class="NoteShade"><span class="FM_Input">Note:<br /></span>You must stop and restart the Phone Attendant service for your changes to take effect.</p></li>
|
||||
</ol>
|
||||
</div>
|
||||
</div>
|
||||
<div id="footer">
|
||||
<div id="copyright"><a href="../../../FrontMatter/LegalNotices.htm">© 2025 Innovative (Part of Clarivate)</a><![CDATA[
|
||||
]]></div>
|
||||
<div>Polaris Version <span class="mc-variable III_Variables.VersionNumber variable">7.8</span></div>
|
||||
<div>
|
||||
<p align="center">
|
||||
<script type="text/javascript">/*<![CDATA[*/document.write("<a href='mailto:doccust@iii.com?subject=documentation%20feedback%20(Polaris staff client): "+document.title+"&body=Topic%20reference%20(for%20Innovative%20use%20only):%20"+location.pathname+"%0A%0APlease provide comments, report discrepancies, or suggest improvements for Innovative documentation. Your suggestions and corrections will be emailed to Innovative staff, who review them for future versions of the documentation. Thank you for your feedback.%0A%0APlease do not report technical or software issues here. Authorized staff at your organization should submit a service request for those issues.%0A%0AEnter%20your%20comments%20below:%0A%0A'>Send documentation feedback to Innovative</a>");
|
||||
/*]]>*/</script>
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
</body>
|
||||
</html>
|
||||
+80
@@ -0,0 +1,80 @@
|
||||
<!DOCTYPE html>
|
||||
<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" lang="en-us" xml:lang="en-us" data-mc-search-type="Stem" data-mc-help-system-file-name="Default.xml" data-mc-path-to-help-system="../../../" data-mc-toc-path="Telephony Administration|Setting Up Inbound Telephony" data-mc-target-type="WebHelp2" data-mc-runtime-file-type="Topic" data-mc-preload-images="false" data-mc-in-preview-mode="false">
|
||||
<head>
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
|
||||
<meta charset="utf-8" />
|
||||
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
||||
<meta content="dq240145021, Polaris 3.0, patron services, administration" name="search-keywords" xmlns="http://www.w3.org/1999/xhtml" />
|
||||
<meta name="OriginalFile" content="../../../../../../../../WEBHelp/Telephony/PTInboundTel.fm" xmlns="http://www.w3.org/1999/xhtml" /><title>Configuring the Phone Attendant</title>
|
||||
<!-- Global site tag (gtag.js) - Google Analytics -->
|
||||
<link href="../../../Skins/Default/Stylesheets/Slideshow.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/TextEffects.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Topic.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Styles.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Tablet.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Mobile.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Print.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Resources/Stylesheets/BookStyles.css" rel="stylesheet" type="text/css" />
|
||||
<script src="../../../Resources/Scripts/jquery.min.js" type="text/javascript">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/purify.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.config.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/foundation.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/plugins.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/MadCapAll.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script async="" src="https://www.googletagmanager.com/gtag/js?id=G-CFH4DBPHLD">
|
||||
</script>
|
||||
<script>/* <![CDATA[ */
|
||||
window.dataLayer = window.dataLayer || [];
|
||||
function gtag(){dataLayer.push(arguments);}
|
||||
gtag('js', new Date());
|
||||
|
||||
gtag('config', 'G-CFH4DBPHLD');
|
||||
/* ]]> */</script>
|
||||
</head>
|
||||
<body>
|
||||
<p class="MCWebHelpFramesetLink MCWebHelpFramesetLinkTop"><a href="../../../Default.htm#PolarisStaffHelp/Telephony_Admin/PTInboundTel/Configuring_the_Phone_Attendant.htm">Open topic with navigation</a>
|
||||
</p>
|
||||
<div class="nocontent">
|
||||
<div class="MCBreadcrumbsBox_0 breadcrumbs" role="navigation" aria-label="Breadcrumbs" data-mc-breadcrumbs-divider=" > " data-mc-breadcrumbs-count="3" data-mc-toc="True"><span class="MCBreadcrumbsPrefix">You are here: </span>
|
||||
</div>
|
||||
</div>
|
||||
<div class="content">
|
||||
<div role="main" id="mc-main-content">
|
||||
<h1 xmlns="http://www.w3.org/1999/xhtml"><a name="XREF_65118_Configuring_the" xmlns="http://www.w3.org/1999/xhtml"></a>Configuring the Phone Attendant</h1>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml"><a name="IX_configuring" xmlns="http://www.w3.org/1999/xhtml"></a>Innovative Interfaces configures the Polaris Phone Attendant for you at installation. You will not need to change most of the settings described in this section unless your telephony hardware changes, or unless you wish to change the options you offer patrons by telephone. Each telephony server can have its own unique settings.</p>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml">You use the configuration utility PhoneAttendantConfig.exe (located in <span class="FM_Input">C:\Programs\Polaris\[version]\Bin</span> on the telephony server) to set up or change the Phone Attendant configuration. For your changes to be effective, you need sufficient network privileges to stop and start system services.</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Important:<br /></span>When you change the Phone Attendant configuration settings, you must stop and restart the service for your changes to take effect.</p>
|
||||
<p xmlns="http://www.w3.org/1999/xhtml">See also:</p>
|
||||
<ul xmlns="http://www.w3.org/1999/xhtml">
|
||||
<li><a href="Configure_hardware_communications.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Configure Hardware Communications</span></a>
|
||||
</li>
|
||||
<li><a href="Configure_disconnect_hang-up_criteria.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Configure Disconnect (Hang-Up) Criteria</span></a>
|
||||
</li>
|
||||
<li><a href="Specify_language_voice_speech_rate_and_volume.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Specify Language, Voice, Speech Rate, and Volume </span></a>
|
||||
</li>
|
||||
<li><a href="Set_Phone_Attendant_options_for_specific_lines.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Set Phone Attendant Options for Specific Lines</span></a>
|
||||
</li>
|
||||
</ul>
|
||||
</div>
|
||||
</div>
|
||||
<div id="footer">
|
||||
<div id="copyright"><a href="../../../FrontMatter/LegalNotices.htm">© 2025 Innovative (Part of Clarivate)</a><![CDATA[
|
||||
]]></div>
|
||||
<div>Polaris Version <span class="mc-variable III_Variables.VersionNumber variable">7.8</span></div>
|
||||
<div>
|
||||
<p align="center">
|
||||
<script type="text/javascript">/*<![CDATA[*/document.write("<a href='mailto:doccust@iii.com?subject=documentation%20feedback%20(Polaris staff client): "+document.title+"&body=Topic%20reference%20(for%20Innovative%20use%20only):%20"+location.pathname+"%0A%0APlease provide comments, report discrepancies, or suggest improvements for Innovative documentation. Your suggestions and corrections will be emailed to Innovative staff, who review them for future versions of the documentation. Thank you for your feedback.%0A%0APlease do not report technical or software issues here. Authorized staff at your organization should submit a service request for those issues.%0A%0AEnter%20your%20comments%20below:%0A%0A'>Send documentation feedback to Innovative</a>");
|
||||
/*]]>*/</script>
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
</body>
|
||||
</html>
|
||||
+92
@@ -0,0 +1,92 @@
|
||||
<!DOCTYPE html>
|
||||
<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" lang="en-us" xml:lang="en-us" data-mc-search-type="Stem" data-mc-help-system-file-name="Default.xml" data-mc-path-to-help-system="../../../" data-mc-toc-path="Telephony Administration|Setting Up Inbound Telephony" data-mc-target-type="WebHelp2" data-mc-runtime-file-type="Topic" data-mc-preload-images="false" data-mc-in-preview-mode="false">
|
||||
<head>
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
|
||||
<meta charset="utf-8" />
|
||||
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
||||
<meta content="dq240145021, Polaris 7.1, patron services, administration" name="search-keywords" xmlns="http://www.w3.org/1999/xhtml" />
|
||||
<meta name="OriginalFile" content="../../../../../../../../WEBHelp/Telephony/PTInboundTel.fm" xmlns="http://www.w3.org/1999/xhtml" /><title>Phone Attendant Overview</title>
|
||||
<!-- Global site tag (gtag.js) - Google Analytics -->
|
||||
<link href="../../../Skins/Default/Stylesheets/Slideshow.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/TextEffects.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Topic.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Styles.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Tablet.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Mobile.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Print.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Resources/Stylesheets/BookStyles.css" rel="stylesheet" type="text/css" />
|
||||
<script src="../../../Resources/Scripts/jquery.min.js" type="text/javascript">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/purify.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.config.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/foundation.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/plugins.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/MadCapAll.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script async="" src="https://www.googletagmanager.com/gtag/js?id=G-CFH4DBPHLD">
|
||||
</script>
|
||||
<script>/* <![CDATA[ */
|
||||
window.dataLayer = window.dataLayer || [];
|
||||
function gtag(){dataLayer.push(arguments);}
|
||||
gtag('js', new Date());
|
||||
|
||||
gtag('config', 'G-CFH4DBPHLD');
|
||||
/* ]]> */</script>
|
||||
</head>
|
||||
<body>
|
||||
<p class="MCWebHelpFramesetLink MCWebHelpFramesetLinkTop"><a href="../../../Default.htm#PolarisStaffHelp/Telephony_Admin/PTInboundTel/Phone_Attendant_Overview.htm">Open topic with navigation</a>
|
||||
</p>
|
||||
<div class="nocontent">
|
||||
<div class="MCBreadcrumbsBox_0 breadcrumbs" role="navigation" aria-label="Breadcrumbs" data-mc-breadcrumbs-divider=" > " data-mc-breadcrumbs-count="3" data-mc-toc="True"><span class="MCBreadcrumbsPrefix">You are here: </span>
|
||||
</div>
|
||||
</div>
|
||||
<div class="content">
|
||||
<div role="main" id="mc-main-content">
|
||||
<h1><a name="XREF_40022_Setting" xmlns="http://www.w3.org/1999/xhtml"></a>Phone Attendant Overview</h1>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml"><a name="IX_See_Phone_Attendant_1"></a><a name="IX_see_Phone_Attendant"></a><a name="IX_overview"></a>Your library may offer patrons automated telephone services to access their account information and renew items. When a patron calls the designated telephone number and supplies the patron account number and an optional password, she can listen to library hours and any special announcements, and choose from the following activities:</p>
|
||||
<ul type="disc" xmlns="http://www.w3.org/1999/xhtml">
|
||||
<li><span class="FM_BulletHead">Hear an activity summary</span> - Lists the total number of items out, the total number of items overdue, the total number of “open” hold and ILL requests, the total number of currently held items, the total current account charges, and the total current account credit.</li>
|
||||
<li><span class="FM_BulletHead">Hear a list of all items out</span> - Lists all items out with due dates, and provides options to renew all the items or a specific item, either by selecting a title or entering an item barcode.</li>
|
||||
<li><span class="FM_BulletHead">Hear a list of overdue items</span> - Lists only overdue items checked out to the patron.</li>
|
||||
<li><span class="FM_BulletHead">Hear a list of all requests</span> - Lists all the patron’s “open” hold and ILL requests, that is, all requests that are currently filled or may yet be filled, but not requests that are cancelled or unclaimed.</li>
|
||||
<li><span class="FM_BulletHead">Hear a list of items held</span> - Lists all items currently held for the patron.</li>
|
||||
<li><span class="FM_BulletHead">Hear an account statement</span> - Summarizes the patron account: total amount owed, total credits, total deposits.</li>
|
||||
</ul>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml">Patrons choose options and provide information, such as a barcode, by pressing telephone keys. Patrons can quit the session at any time.</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>If your library system allows the use of the significant digits (the last unique portion) of a patron barcode, the patron can supply just this part of the barcode. If the unique part of the barcode begins with one or more zeroes, these do not need to be entered. The system supplies the complete barcode, including any leading zeros. </p>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml">You can determine which specific telephone features to offer your patrons, and optionally require a password for patron access. Optional messages include an expiration warning for patron accounts due to expire in a specified period, and an additional announcement message that you can add or change at any time.</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml">Note:<br />If the patron registration has already expired, the caller is advised and the call returns to the main menu.</p>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml">The audio portion of the Polaris Phone Attendant consists of both computer-generated SAPI (Speech Application Programming Interface) voices that derive their message text from the Polaris database, and message variables that change, such as specific title information. You can edit the text of the SAPI messages, including the greeting message and all menu and response messages. You cannot edit the message variables.</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><b>Note:</b>
|
||||
<br />Polaris currently supports English, Spanish, and French inbound telephony. If you have purchased the appropriate license, you can provide a menu choice for English, Spanish, or French and customize the Spanish or French natural-voice messages as well as the English versions. See <a href="../PTTelMesCustom/Editing_Messages_and_Prompts.htm">Editing Messages and Prompts</a>.</p>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml"><a name="IX_installing"></a>You configure the Polaris Phone Attendant with the configuration utility PhoneAttendantConfig.exe, which is placed in <span class="FM_Input">C:\ProgramFiles\Polaris\</span><span class="FM_Emphasis">version</span><span class="FM_Input">\Bin<br /></span>when you install Phone Attendant on the telephony server.</p>
|
||||
<h2 xmlns="http://www.w3.org/1999/xhtml"><a name="TOC_Blocks_to_Telephone" xmlns="http://www.w3.org/1999/xhtml"></a>Blocks to Telephone Renewals</h2>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml"><a name="IX_renewal_blocks"></a>If you offer telephone renewals, the same blocking conditions apply to both telephone-initiated and PAC-initiated renewals. If any of the blocking conditions are in effect when a patron attempts to renew an item by telephone, the system plays a message and the renewal is not allowed. Item blocks as specified by the item’s assigned branch also apply to telephone renewals.</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><b>Note</b>:<br />On-the-fly item blocks and “verify patron data” blocks (for example, the block the system creates when a patron self-registers) do not apply to telephone renewals.</p>
|
||||
<h2 xmlns="http://www.w3.org/1999/xhtml"><a name="TOC_Phone_Attendant_Log_File" xmlns="http://www.w3.org/1999/xhtml"></a>Phone Attendant Log File</h2>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml"><a name="IX_log_file"></a>A log file is generated when the Phone Attendant  runs. It is available on the telephony server at the following location:</p>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml" style="font-weight: bold;">C:\ProgramData\Polaris\[version]\[datalink]\logs\PhoneAttendant
|
||||
</p>
|
||||
<h2 xmlns="http://www.w3.org/1999/xhtml"><a name="TOC_Statistical_Transaction" xmlns="http://www.w3.org/1999/xhtml"></a>Statistical Transaction for Reporting</h2>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml"><a name="IX_transactions_posted" xmlns="http://www.w3.org/1999/xhtml"></a>When the Phone Attendant receives a call, a <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Phone Attendant: Call Received</span> statistical transaction is posted to the Polaris Transactions database if you have chosen to log this transaction. For more information about logging transactions and querying the Transactions database, see <MadCap:conditionalText data-mc-conditions="Primary.Online,Primary.Hidden"><a href="../../Administration/PDlogging/Logging_Transactions.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Logging Transactions</span></a>.</MadCap:conditionalText></p>
|
||||
</div>
|
||||
</div>
|
||||
<div id="footer">
|
||||
<div id="copyright"><a href="../../../FrontMatter/LegalNotices.htm">© 2025 Innovative (Part of Clarivate)</a><![CDATA[
|
||||
]]></div>
|
||||
<div>Polaris Version <span class="mc-variable III_Variables.VersionNumber variable">7.8</span></div>
|
||||
<div>
|
||||
<p align="center">
|
||||
<script type="text/javascript">/*<![CDATA[*/document.write("<a href='mailto:doccust@iii.com?subject=documentation%20feedback%20(Polaris staff client): "+document.title+"&body=Topic%20reference%20(for%20Innovative%20use%20only):%20"+location.pathname+"%0A%0APlease provide comments, report discrepancies, or suggest improvements for Innovative documentation. Your suggestions and corrections will be emailed to Innovative staff, who review them for future versions of the documentation. Thank you for your feedback.%0A%0APlease do not report technical or software issues here. Authorized staff at your organization should submit a service request for those issues.%0A%0AEnter%20your%20comments%20below:%0A%0A'>Send documentation feedback to Innovative</a>");
|
||||
/*]]>*/</script>
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
</body>
|
||||
</html>
|
||||
+141
@@ -0,0 +1,141 @@
|
||||
<!DOCTYPE html>
|
||||
<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" lang="en-us" xml:lang="en-us" data-mc-search-type="Stem" data-mc-help-system-file-name="Default.xml" data-mc-path-to-help-system="../../../" data-mc-toc-path="Telephony Administration|Setting Up Inbound Telephony|Configuring the Phone Attendant" data-mc-target-type="WebHelp2" data-mc-runtime-file-type="Topic" data-mc-preload-images="false" data-mc-in-preview-mode="false">
|
||||
<head>
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
|
||||
<meta charset="utf-8" />
|
||||
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
||||
<meta content="dq240145021, Polaris 3.0, patron services, administration" name="search-keywords" xmlns="http://www.w3.org/1999/xhtml" />
|
||||
<meta name="OriginalFile" content="../../../../../../../../WEBHelp/Telephony/PTInboundTel.fm" xmlns="http://www.w3.org/1999/xhtml" /><title>Set Phone Attendant options for specific lines</title>
|
||||
<!-- Global site tag (gtag.js) - Google Analytics -->
|
||||
<link href="../../../Skins/Default/Stylesheets/Slideshow.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/TextEffects.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Topic.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Styles.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Tablet.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Mobile.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Print.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Resources/Stylesheets/BookStyles.css" rel="stylesheet" type="text/css" />
|
||||
<script src="../../../Resources/Scripts/jquery.min.js" type="text/javascript">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/purify.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.config.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/foundation.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/plugins.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/MadCapAll.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script async="" src="https://www.googletagmanager.com/gtag/js?id=G-CFH4DBPHLD">
|
||||
</script>
|
||||
<script>/* <![CDATA[ */
|
||||
window.dataLayer = window.dataLayer || [];
|
||||
function gtag(){dataLayer.push(arguments);}
|
||||
gtag('js', new Date());
|
||||
|
||||
gtag('config', 'G-CFH4DBPHLD');
|
||||
/* ]]> */</script>
|
||||
</head>
|
||||
<body>
|
||||
<p class="MCWebHelpFramesetLink MCWebHelpFramesetLinkTop"><a href="../../../Default.htm#PolarisStaffHelp/Telephony_Admin/PTInboundTel/Set_Phone_Attendant_options_for_specific_lines.htm">Open topic with navigation</a>
|
||||
</p>
|
||||
<div class="nocontent">
|
||||
<div class="MCBreadcrumbsBox_0 breadcrumbs" role="navigation" aria-label="Breadcrumbs" data-mc-breadcrumbs-divider=" > " data-mc-breadcrumbs-count="3" data-mc-toc="True"><span class="MCBreadcrumbsPrefix">You are here: </span>
|
||||
</div>
|
||||
</div>
|
||||
<div class="content">
|
||||
<div role="main" id="mc-main-content">
|
||||
<h1 xmlns="http://www.w3.org/1999/xhtml"><a name="XREF_37935_Set_phone" xmlns="http://www.w3.org/1999/xhtml"></a>Set Phone Attendant Options for Specific Lines</h1>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml"><a name="IX_new_line" xmlns="http://www.w3.org/1999/xhtml"></a><a name="IX_line_settings" xmlns="http://www.w3.org/1999/xhtml"></a>You can add a new line or edit the options for an existing line.To set the options available to patrons who call specific lines in your system:</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_NoteHeader" xmlns="http://www.w3.org/1999/xhtml"><b>Note:</b><br /></span>The Phone Attendant offers patrons various options as menu choices. If you disable an option, the message file still offers the menu choice. When a caller selects the menu choice, the Phone Attendant states (by default) that the library has disabled the feature. If you want to change this message, you can edit the message file and remove the menu text. </p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="1">If necessary, open the Phone Attendant configuration utility. See <a href="Configure_hardware_communications.htm" xmlns="http://www.w3.org/1999/xhtml">Configure Hardware Communications</a>.</li>
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="2">Click <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Phone Lines</span> to display the Phone Lines tabbed page.</li>
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="3">Add a new line, or edit the settings for an existing line:<ul type="disc" xmlns="http://www.w3.org/1999/xhtml"><li>To add a new line, click <span class="FM_Input">Add New Phone Line</span>.</li><li>To edit an existing line, select the line in the <span class="FM_Input">Line Number</span> box, and click <span class="FM_Input">View</span>.</li></ul></li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">The Phone Lines Configuration dialog box appears.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="4">Select the phone line you are adding or editing in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Line Number</span> box.</li>
|
||||
</ol>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_NoteHeader" xmlns="http://www.w3.org/1999/xhtml"><b>Important:</b><br /></span>If your system uses outbound (notification) telephony, be sure you are not specifying a line used for outgoing calls. Outgoing lines are set in Polaris Administration. See <a href="../PTOutboundTel/Set_general_telephone_notification_parameters.htm" xmlns="http://www.w3.org/1999/xhtml">Set General Telephone Notification Parameters</a>.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="5">Select an organization ID in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Organization ID</span> box.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml" style="page-break-before: avoid;">This setting allows you to set up organization-specific options and messages for a specific phone line. The default is <span class="FM_Input">1</span>, which identifies the library system organization.</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>You can view organization ID values in Polaris Administration. In the Administration Explorer, right-click an organization and select <span class="FM_Input">Properties</span> from the context menu. Select the <span class="FM_Input">About</span> tab on the Properties dialog box. <span class="FM_Input">Polaris system ID number</span> identifies the organization ID.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="6">Specify the log-in settings for this phone line:</li>
|
||||
</ol>
|
||||
<p xmlns="http://www.w3.org/1999/xhtml" class="indent2">After the patron has entered the account barcode, the system transforms the password from the patron record into a number string and then matches the string to the patron’s password input. If the patron presses 2, for example, the system accepts the keypress as representing 2, a, b, or c. Any special characters in the password, including # or *, are mapped to 0, so the patron must press 0 for these characters.</p>
|
||||
<blockquote xmlns="http://www.w3.org/1999/xhtml">
|
||||
<ul type="disc" xmlns="http://www.w3.org/1999/xhtml">
|
||||
<li><span class="FM_Input">Max Login Attempts</span> - Select the number of times a patron can attempt to log in before the Phone Attendant disconnects.</li>
|
||||
<li><a name="IX_passwords_required"></a><span class="FM_Input">Password Required</span> - Select this box if you want to require a patron account password to log in, <span class="FM_Emphasis">in addition to</span> the patron barcode (which is always required).</li>
|
||||
<li><a name="IX_passwords_alpha_numeric"></a>If you have checked <span class="FM_Input">Password Required</span>, and want to allow alpha-numeric passwords, select <span class="FM_Input">Support alpha-numeric passwords</span>.</li>
|
||||
</ul>
|
||||
</blockquote>
|
||||
<blockquote xmlns="http://www.w3.org/1999/xhtml">
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>Setting inbound telephony to recognize alpha-numeric passwords weakens password strength, because several letters or characters can map to the same number.</p>
|
||||
</blockquote>
|
||||
<blockquote>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">When this option is set, the Phone Attendant plays a prompt after the patron enters the barcode. The default message is <span class="FM_Input">Please enter your password using the number key appropriate to the letter. Press 0 for all special characters</span>. You can edit the message in Polaris Language Editor (WebAdmin). The Inbound Telephony string ID is <span class="FM_Input">PA_MENU_LOGIN_ALPHA_NUMERIC_PASSWORD</span>.</p>
|
||||
</blockquote>
|
||||
<blockquote xmlns="http://www.w3.org/1999/xhtml">
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Important:<br /></span>If you will require patron passwords for Phone Attendant log-in but do not allow alpha-numeric passwords, you must restrict patron passwords to numeric format only. </p>
|
||||
</blockquote>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li value="7">If you want the service to detect a registration that is due to expire, and warn the patron at log-in, do these steps:<ol style="list-style-type: lower-alpha;"><li xmlns="http://www.w3.org/1999/xhtml" value="1">Select the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Expiration Warning Enabled</span> box.</li><li xmlns="http://www.w3.org/1999/xhtml" value="2">In the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Expiration Warning Days</span> box, select the number of days before expiration that triggers the warning.</li></ol></li>
|
||||
</ol>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Example:<br /></span>The <span class="FM_Input">Expiration Warning Days</span> value is set to <span class="FM_Input">14</span>. The Phone Attendant delivers the expiration warning message to any patron who successfully logs in, and whose patron account is due to expire within the 14-day time period.</p>
|
||||
<ol start="7" xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="8">Specify how you want circulation transactions (renewals) to be logged for this line:<ol style="list-style-type: lower-alpha;"><li xmlns="http://www.w3.org/1999/xhtml" value="1">Select or type the Polaris user ID in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Trn User ID</span> box.</li><li xmlns="http://www.w3.org/1999/xhtml" value="2">Select or type the Polaris workstation ID in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Trn Workstation ID</span> box.</li></ol></li>
|
||||
</ol>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>You can view user and workstation ID values in Polaris Administration. Search for the user or workstation with the Find Tool, and right-click the user or workstation in the results list. Select <span class="FM_Input">Properties</span> from the context menu. The <span class="FM_Input">About</span> tab on the Properties dialog box displays the ID.</p>
|
||||
<ol start="9" xmlns="http://www.w3.org/1999/xhtml">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" style="page-break-before: always;" value="9">If you want this line to allow patrons to hear a list of items they have currently checked out, with options to renew, select <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">List Items Out Enabled</span>.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">When <span class="FM_Input">List Items Out Enabled</span> is checked, patrons are offered the option of renewing all the items, or renewing single items by pressing a key as the title of the item is read. You can have the Phone Attendant include the author, material type, and the item’s assigned branch for each item in the list by checking these options. If you do not check these options, the Phone Attendant simply lists the titles and renewal options.</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>The activity summary menu option is always available. When a patron selects this option, she hears the total number of items out, the total number of items overdue, the total number of “open” hold and ILL requests, the total number of currently held items, the total current account charges, and the total current account credit.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="10">If you want this line to allow patrons to renew an item by entering the item’s barcode, select <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Renew Single Item Enabled</span>.</li>
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="11">If you want this line to allow patrons to hear a list of current holds and ILL requests, select <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">List Requests Enabled</span>.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">Hold requests with a status of Inactive, Active/Pending, Shipped, or Not-supplied are included. ILL requests with a status of Inactive, Active, or Received are also included. The list includes the title, request date, and request status for each request.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="12">If you want this line to allow patrons to hear a list of currently overdue items, select <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">List Overdue Items Enabled</span>.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">If you select this option, you can have the Phone Attendant include the author, material type, and the item’s assigned branch for each item in the list by checking these options. If you do not check these options, the Phone Attendant simply lists the titles of the overdue items with their due dates.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="13">If you want this line to allow patrons to hear a list of requests currently available for pick-up, select <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">List Held Items Enabled</span>.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">The list includes the title, the pick-up branch, and the unclaimed date (“held until”) for each item.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="14">If you want this line to allow patrons to hear a detailed account statement, select <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Account Statement Enabled</span>.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">The statement includes any outstanding amounts in the <span class="FM_Input">Charges</span>, <span class="FM_Input">Deposits</span>, and <span class="FM_Input">Credits</span> fields of the patron account.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="15"><span class="FM_StepNumber" xmlns="http://www.w3.org/1999/xhtml"><span style="word-spacing: normal;font: 6.0pt "Times New Roman";"> </span></span>If you want this line to allow patrons to estimate fines on overdue items, select <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Estimate Fines Enabled</span>.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">When the patron selects this option, the message includes the author, title, due date, and estimated amount for each item, and the total due. (If the patron does not have any overdue or claimed items, the option is not available.) If the patron has lost or claimed items and overdue items, an additional message states <span class="FM_Input">Additional charges are due for lost or claimed items, please contact the library for more information.</span> If the patron has only lost or claimed items but no overdue items, only the <span class="FM_Input">Additional charges message </span>is played. If the patron has only lost or claimed items but no overdue items, only the <span class="FM_Input">Additional charges message </span>is played. </p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li xmlns="http://www.w3.org/1999/xhtml" value="16">Type the path for this line’s message .wav files in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Wave Path</span> box, if different from the default location.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">The default location for the .wav files is <span class="FM_Input">C:\ProgramData\Polaris\[VersionNumber]\[DataLinkName]\WaveFiles\Inbound</span></p>
|
||||
</div>
|
||||
</div>
|
||||
<div id="footer">
|
||||
<div id="copyright"><a href="../../../FrontMatter/LegalNotices.htm">© 2025 Innovative (Part of Clarivate)</a><![CDATA[
|
||||
]]></div>
|
||||
<div>Polaris Version <span class="mc-variable III_Variables.VersionNumber variable">7.8</span></div>
|
||||
<div>
|
||||
<p align="center">
|
||||
<script type="text/javascript">/*<![CDATA[*/document.write("<a href='mailto:doccust@iii.com?subject=documentation%20feedback%20(Polaris staff client): "+document.title+"&body=Topic%20reference%20(for%20Innovative%20use%20only):%20"+location.pathname+"%0A%0APlease provide comments, report discrepancies, or suggest improvements for Innovative documentation. Your suggestions and corrections will be emailed to Innovative staff, who review them for future versions of the documentation. Thank you for your feedback.%0A%0APlease do not report technical or software issues here. Authorized staff at your organization should submit a service request for those issues.%0A%0AEnter%20your%20comments%20below:%0A%0A'>Send documentation feedback to Innovative</a>");
|
||||
/*]]>*/</script>
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
</body>
|
||||
</html>
|
||||
+66
@@ -0,0 +1,66 @@
|
||||
<!DOCTYPE html>
|
||||
<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" lang="en-us" xml:lang="en-us" data-mc-search-type="Stem" data-mc-help-system-file-name="Default.xml" data-mc-path-to-help-system="../../../" data-mc-toc-path="Telephony Administration" data-mc-target-type="WebHelp2" data-mc-runtime-file-type="Topic" data-mc-preload-images="false" data-mc-in-preview-mode="false">
|
||||
<head>
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
|
||||
<meta charset="utf-8" />
|
||||
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
||||
<meta content="dq240145021, Polaris 3.0, patron services, administration" name="search-keywords" xmlns="http://www.w3.org/1999/xhtml" />
|
||||
<meta name="OriginalFile" content="../../../../../../../../WEBHelp/Telephony/PTInboundTel.fm" xmlns="http://www.w3.org/1999/xhtml" /><title>Setting Up Inbound Telephony</title>
|
||||
<!-- Global site tag (gtag.js) - Google Analytics -->
|
||||
<link href="../../../Skins/Default/Stylesheets/Slideshow.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/TextEffects.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Topic.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Styles.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Tablet.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Mobile.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Print.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Resources/Stylesheets/BookStyles.css" rel="stylesheet" type="text/css" />
|
||||
<script src="../../../Resources/Scripts/jquery.min.js" type="text/javascript">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/purify.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.config.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/foundation.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/plugins.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/MadCapAll.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script async="" src="https://www.googletagmanager.com/gtag/js?id=G-CFH4DBPHLD">
|
||||
</script>
|
||||
<script>/* <![CDATA[ */
|
||||
window.dataLayer = window.dataLayer || [];
|
||||
function gtag(){dataLayer.push(arguments);}
|
||||
gtag('js', new Date());
|
||||
|
||||
gtag('config', 'G-CFH4DBPHLD');
|
||||
/* ]]> */</script>
|
||||
</head>
|
||||
<body>
|
||||
<p class="MCWebHelpFramesetLink MCWebHelpFramesetLinkTop"><a href="../../../Default.htm#PolarisStaffHelp/Telephony_Admin/PTInboundTel/Setting_Up_Inbound_Telephony.htm">Open topic with navigation</a>
|
||||
</p>
|
||||
<div class="nocontent">
|
||||
<div class="MCBreadcrumbsBox_0 breadcrumbs" role="navigation" aria-label="Breadcrumbs" data-mc-breadcrumbs-divider=" > " data-mc-breadcrumbs-count="3" data-mc-toc="True"><span class="MCBreadcrumbsPrefix">You are here: </span>
|
||||
</div>
|
||||
</div>
|
||||
<div class="content">
|
||||
<div role="main" id="mc-main-content">
|
||||
<h1><a name="XREF_60611_Setting"></a>Setting Up Inbound Telephony</h1>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml">Your Polaris system may include the Polaris Phone Attendant for inbound telephony, which allows patrons to call specified telephone lines to hear library and account information, and renew items by telephone. This unit includes information about installing, configuring, and customizing the Polaris Phone Attendant.</p> <p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>The Polaris Phone Attendant is available by specific contract to your library. If your Polaris installation does not include the Phone Attendant, the features described in this unit are not available.</p><ul type="disc" xmlns="http://www.w3.org/1999/xhtml"><li><a href="Phone_Attendant_Overview.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Phone Attendant Overview</span></a></li><li><a href="Configuring_the_Phone_Attendant.htm#XREF_65118_Configuring_the" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Configuring the Phone Attendant</span></a></li></ul></div>
|
||||
</div>
|
||||
<div id="footer">
|
||||
<div id="copyright"><a href="../../../FrontMatter/LegalNotices.htm">© 2025 Innovative (Part of Clarivate)</a><![CDATA[
|
||||
]]></div>
|
||||
<div>Polaris Version <span class="mc-variable III_Variables.VersionNumber variable">7.8</span></div>
|
||||
<div>
|
||||
<p align="center">
|
||||
<script type="text/javascript">/*<![CDATA[*/document.write("<a href='mailto:doccust@iii.com?subject=documentation%20feedback%20(Polaris staff client): "+document.title+"&body=Topic%20reference%20(for%20Innovative%20use%20only):%20"+location.pathname+"%0A%0APlease provide comments, report discrepancies, or suggest improvements for Innovative documentation. Your suggestions and corrections will be emailed to Innovative staff, who review them for future versions of the documentation. Thank you for your feedback.%0A%0APlease do not report technical or software issues here. Authorized staff at your organization should submit a service request for those issues.%0A%0AEnter%20your%20comments%20below:%0A%0A'>Send documentation feedback to Innovative</a>");
|
||||
/*]]>*/</script>
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
</body>
|
||||
</html>
|
||||
+105
@@ -0,0 +1,105 @@
|
||||
<!DOCTYPE html>
|
||||
<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" lang="en-us" xml:lang="en-us" data-mc-search-type="Stem" data-mc-help-system-file-name="Default.xml" data-mc-path-to-help-system="../../../" data-mc-toc-path="Telephony Administration|Setting Up Inbound Telephony|Configuring the Phone Attendant" data-mc-target-type="WebHelp2" data-mc-runtime-file-type="Topic" data-mc-preload-images="false" data-mc-in-preview-mode="false">
|
||||
<head>
|
||||
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
|
||||
<meta charset="utf-8" />
|
||||
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
|
||||
<meta content="dq240145021, Polaris 3.0, patron services, administration" name="search-keywords" xmlns="http://www.w3.org/1999/xhtml" />
|
||||
<meta name="OriginalFile" content="../../../../../../../../WEBHelp/Telephony/PTInboundTel.fm" xmlns="http://www.w3.org/1999/xhtml" /><title>Specify language, voice, speech rate, and volume</title>
|
||||
<!-- Global site tag (gtag.js) - Google Analytics -->
|
||||
<link href="../../../Skins/Default/Stylesheets/Slideshow.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/TextEffects.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Topic.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Styles.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Tablet.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Mobile.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Skins/Default/Stylesheets/Components/Print.css" rel="stylesheet" type="text/css" data-mc-generated="True" />
|
||||
<link href="../../../Resources/Stylesheets/BookStyles.css" rel="stylesheet" type="text/css" />
|
||||
<script src="../../../Resources/Scripts/jquery.min.js" type="text/javascript">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/purify.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/require.config.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/foundation.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/plugins.min.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script src="../../../Resources/Scripts/MadCapAll.js" type="text/javascript" defer="defer">
|
||||
</script>
|
||||
<script async="" src="https://www.googletagmanager.com/gtag/js?id=G-CFH4DBPHLD">
|
||||
</script>
|
||||
<script>/* <![CDATA[ */
|
||||
window.dataLayer = window.dataLayer || [];
|
||||
function gtag(){dataLayer.push(arguments);}
|
||||
gtag('js', new Date());
|
||||
|
||||
gtag('config', 'G-CFH4DBPHLD');
|
||||
/* ]]> */</script>
|
||||
</head>
|
||||
<body>
|
||||
<p class="MCWebHelpFramesetLink MCWebHelpFramesetLinkTop"><a href="../../../Default.htm#PolarisStaffHelp/Telephony_Admin/PTInboundTel/Specify_language_voice_speech_rate_and_volume.htm">Open topic with navigation</a>
|
||||
</p>
|
||||
<div class="nocontent">
|
||||
<div class="MCBreadcrumbsBox_0 breadcrumbs" role="navigation" aria-label="Breadcrumbs" data-mc-breadcrumbs-divider=" > " data-mc-breadcrumbs-count="3" data-mc-toc="True"><span class="MCBreadcrumbsPrefix">You are here: </span>
|
||||
</div>
|
||||
</div>
|
||||
<div class="content">
|
||||
<div role="main" id="mc-main-content">
|
||||
<h1><a name="XREF_52579_Specify_voice" xmlns="http://www.w3.org/1999/xhtml"></a>Specify Language, Voice, Speech Rate, and Volume </h1>
|
||||
<p class="Body" xmlns="http://www.w3.org/1999/xhtml"><a name="IX_voice_settings" xmlns="http://www.w3.org/1999/xhtml"></a>To select a natural voice for Phone Attendant messages, and to set the speech rate and volume of the natural voice messages:</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml">
|
||||
<li value="1">If necessary, open the Phone Attendant configuration utility. See <a href="Configure_hardware_communications.htm" xmlns="http://www.w3.org/1999/xhtml">Configure Hardware Communications</a>.</li>
|
||||
<li value="2">Click <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Phone</span> <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Voice</span> to display the Phone Voice tabbed page.</li>
|
||||
<li value="3">If you have purchased a multilingual license, select the language in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Language</span> box.</li>
|
||||
<li value="4">To work with the selected language, select one of these options.<ul type="disc"><li>To add a new voice, click <span class="FM_Input">Add New Phone Voice</span>.</li><li>To edit existing settings, click <span class="FM_Input">View</span>.</li></ul></li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">The Phone Voice Configuration dialog box opens.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li value="5">Select the language for which you are setting up the voice.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">If this language will be the organization’s default message language, select <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Default</span>.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li value="6">Select the organization in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Organization ID</span> box that should use these settings.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">The default setting is <span class="FM_Input">1</span>, which identifies the system organization.</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>You can view organization ID values in Polaris Administration. In the Administration Explorer, right-click an organization and select <span class="FM_Input">Properties</span> from the context menu. Select the <span class="FM_Input">About</span> tab on the Properties dialog box. <span class="FM_Input">Polaris system ID number</span> identifies the organization ID.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li value="7">Select a menu option for this language.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">The default setting is 1. The setting of 1 controls which language is used when the user presses 1 in accordance with the default instructions contained in the message <span class="FM_Input">PA_LANGUAGE_MENU_OPTION</span>: “press 1 for English, press 2 for Spanish.”</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_NoteHeader" xmlns="http://www.w3.org/1999/xhtml"><b>Note:</b><br /></span>If you have selected <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Español</span> in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Language</span> box and leave the default <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Menu Option</span> setting at <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">1</span>, the user will hear Spanish messages when 1 is pressed. You can edit <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">PA_LANGUAGE_MENU</span> to say “Press 1 for Spanish, press 2 for English.” See <a href="../PTTelMesCustom/Editing_Messages_and_Prompts.htm" xmlns="http://www.w3.org/1999/xhtml">Editing Messages and Prompts</a>.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li value="8">Select a voice in the<span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml"> Voice </span>box.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">You are selecting a specific voice for your messages, represented by an index number. Innovative Interfaces supplies several AT&T SAPI (Speech Application Programming Interface) voices, and you may add your own. The index number is server workstation-specific. The <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Voice</span> box shows the index number and the name of the voice.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li value="9">Set the rate of speech in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Rate</span> box.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">The settings represent a relative rate. The default value (<span class="FM_Input">-1</span>) is somewhat slower than normal speech. Settings of <span class="FM_Input">0</span> and higher set more rapid rates.</p>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>Each increment in the <span class="FM_Input">Rate</span> box causes a noticeable change in the speech rate. You may want to change this setting only one increment at a time, and test before you make further changes.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li value="10">Set the speech volume in the <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Volume</span> box.</li>
|
||||
</ol>
|
||||
<p class="indent2" xmlns="http://www.w3.org/1999/xhtml">The default (<span class="FM_Input">100</span>) represents an average volume.</p>
|
||||
<ol xmlns="http://www.w3.org/1999/xhtml" data-mc-continue="true">
|
||||
<li value="11">Click <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">Apply</span> to apply your changes and continue working with the configuration utility, or click <span class="FM_Input" xmlns="http://www.w3.org/1999/xhtml">OK</span> to save your changes and quit working with the utility.</li>
|
||||
</ol>
|
||||
<p class="NoteShade" xmlns="http://www.w3.org/1999/xhtml"><span class="FM_Input">Note:<br /></span>You must stop and restart the Phone Attendant service for your changes to take effect.</p>
|
||||
</div>
|
||||
</div>
|
||||
<div id="footer">
|
||||
<div id="copyright"><a href="../../../FrontMatter/LegalNotices.htm">© 2025 Innovative (Part of Clarivate)</a><![CDATA[
|
||||
]]></div>
|
||||
<div>Polaris Version <span class="mc-variable III_Variables.VersionNumber variable">7.8</span></div>
|
||||
<div>
|
||||
<p align="center">
|
||||
<script type="text/javascript">/*<![CDATA[*/document.write("<a href='mailto:doccust@iii.com?subject=documentation%20feedback%20(Polaris staff client): "+document.title+"&body=Topic%20reference%20(for%20Innovative%20use%20only):%20"+location.pathname+"%0A%0APlease provide comments, report discrepancies, or suggest improvements for Innovative documentation. Your suggestions and corrections will be emailed to Innovative staff, who review them for future versions of the documentation. Thank you for your feedback.%0A%0APlease do not report technical or software issues here. Authorized staff at your organization should submit a service request for those issues.%0A%0AEnter%20your%20comments%20below:%0A%0A'>Send documentation feedback to Innovative</a>");
|
||||
/*]]>*/</script>
|
||||
</p>
|
||||
</div>
|
||||
</div>
|
||||
</body>
|
||||
</html>
|
||||
Reference in New Issue
Block a user