165 lines
12 KiB
HTML
165 lines
12 KiB
HTML
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<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" lang="en-us" xml:lang="en-us" data-mc-search-type="Stem" data-mc-help-system-file-name="Default.xml" data-mc-path-to-help-system="../../../" data-mc-toc-path="Implementing and Using INN-Reach with Polaris|Using INN-Reach Integration for ILL Borrowing and Lending|Polaris as the INN-Reach Borrowing Library" data-mc-target-type="WebHelp2" data-mc-runtime-file-type="Topic" data-mc-preload-images="false" data-mc-in-preview-mode="false">
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><title>INN-Reach verifies that the Polaris patron can request the item</title>
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<p class="MCWebHelpFramesetLink MCWebHelpFramesetLinkTop"><a href="../../../Default.htm#PolarisStaffHelp/INN-Reach Integration/INNBorrowingLib/INN-ReachVerPatron.htm">Open topic with navigation</a>
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<h1><a name="kanchor4487"></a>INN-Reach verifies that the Polaris patron can request the item</h1>
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<p>When a Polaris patron submits a request for a title in the INN-Reach Central catalog, an INN-Reach API verify patron message is sent to the Polaris system to indicate whether the patron authentication as successful. If the authentication is successful, an "OK" status is sent, but the request might still fail for library-defined reasons. If the process fails, the patron sees a message that indicates the reason it failed. The table summarizes authentication and request failures.</p>
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<col class="TableStyle-BlueHeader-Column-Column1" style="width: 6.7in;" />
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<thead>
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<tr class="TableStyle-BlueHeader-Head-Header1">
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<th class="TableStyle-BlueHeader-HeadE-Column1-Header1">
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<p style="text-align: center;">Failure Reason</p>
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</th>
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<th class="TableStyle-BlueHeader-HeadD-Column1-Header1">
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<p>Message Displayed</p>
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</th>
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</tr>
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</thead>
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<tbody>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyD-Column1-Body1" colspan="2" style="text-align: center;font-weight: bold;">Authentication Failures</td>
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</tr>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyE-Column1-Body1">
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<p>The supplied barcode was not in the database</p>
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</td>
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<td class="TableStyle-BlueHeader-BodyD-Column1-Body1">
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<p>Invalid barcode or PIN </p>
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</td>
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</tr>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyE-Column1-Body1">
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<p>The supplied password does not match the patron’s password. </p>
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</td>
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<td class="TableStyle-BlueHeader-BodyD-Column1-Body1">
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<p>Invalid barcode or PIN </p>
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</td>
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</tr>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyE-Column1-Body1">The patron record is secured</td>
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<td class="TableStyle-BlueHeader-BodyD-Column1-Body1">Patron record is secured</td>
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</tr>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyE-Column1-Body1">
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<p>The patron record is deleted or marked for deletion.</p>
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</td>
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<td class="TableStyle-BlueHeader-BodyD-Column1-Body1">
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<p>Invalid barcode or PIN</p>
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</td>
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</tr>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyD-Column1-Body1" colspan="2" style="text-align: center;font-weight: bold;">Request Failures</td>
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</tr>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyE-Column1-Body1">
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<p>The patron code for the record is not in the list of allowable patron codes to use INN-Reach.</p>
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</td>
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<td class="TableStyle-BlueHeader-BodyD-Column1-Body1">
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<p>Patron denied access because of type of patron</p>
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</td>
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</tr>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyE-Column1-Body1">
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<p>The patron expiration date is in the past.</p>
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</td>
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<td class="TableStyle-BlueHeader-BodyD-Column1-Body1">
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<p>Patron record is expired</p>
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</td>
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</tr>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyE-Column1-Body1">
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<p>The patron has too many checked out items.</p>
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</td>
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<td class="TableStyle-BlueHeader-BodyD-Column1-Body1">
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<p>Unable to place your request. Please try again or contact your library for assistance.</p>
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</td>
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</tr>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyE-Column1-Body1">
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<p>The patron’s overdue count is above the maximum overdue count allowed. </p>
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</td>
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<td class="TableStyle-BlueHeader-BodyD-Column1-Body1">
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<p>Unable to place your request. Please try again or contact your library for assistance.</p>
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</td>
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</tr>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyE-Column1-Body1">
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<p>The patron’s charges are above the maximum charges allowed. </p>
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</td>
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<td class="TableStyle-BlueHeader-BodyD-Column1-Body1">
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<p>Unable to place your request. Please try again or contact your library for assistance.</p>
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</td>
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</tr>
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<tr class="TableStyle-BlueHeader-Body-Body1">
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<td class="TableStyle-BlueHeader-BodyB-Column1-Body1">
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<p>The patron’s holds count is above the maximum holds allowed.</p>
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</td>
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<td class="TableStyle-BlueHeader-BodyA-Column1-Body1">
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<p>Unable to place your request. Please try again or contact your library for assistance.</p>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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<div id="footer">
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<div id="copyright"><a href="../../../FrontMatter/LegalNotices.htm">© 2022 Innovative (Part of Clarivate)</a><![CDATA[
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]]></div>
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<div>Polaris Version <span class="mc-variable III_Variables.VersionNumber variable">7.3</span></div>
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