125 lines
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125 lines
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HTML
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<html xmlns:MadCap="http://www.madcapsoftware.com/Schemas/MadCap.xsd" lang="en-us" xml:lang="en-us" data-mc-search-type="Stem" data-mc-help-system-file-name="Default.xml" data-mc-path-to-help-system="../../../" data-mc-target-type="WebHelp2" data-mc-runtime-file-type="Topic" data-mc-preload-images="false" data-mc-in-preview-mode="false" data-mc-toc-path="Implementing and Using INN-Reach with Polaris|INN-Reach Admin Tool">
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><title>INN-Reach Admin Diagnostics</title>
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<p class="MCWebHelpFramesetLink MCWebHelpFramesetLinkTop"><a href="../../../Default.htm#PolarisStaffHelp/INN-Reach Integration/INN-ReachAdminTool/INN-Reach Admin Diagnostics.htm">Open topic with navigation</a>
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<h1><a name="kanchor3295"></a>INN-Reach Admin Diagnostics</h1>
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<p>Links under the <b>Message History and Diagnostics</b> heading on the INN-Reach Admin tool home page (or on the Diagnostics menu) offer options for API message history, circulation exceptions, and contribution exceptions. </p>
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<p>See:</p>
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<ul>
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<li value="1"><a href="#API" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">API Message Diagnostics</span></a>
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</li>
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<li value="2"><a href="#Circulat" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Circulation Exceptions</span></a>
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</li>
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<li value="3"><a href="#Contribu" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">Contribution Exceptions</span></a>
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</li>
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</ul>
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<h2><a name="API"></a>API Message Diagnostics</h2>
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<p>Click <b>API Message Diagnostics</b> under the <b>Message History and Diagnostics</b> heading to track your local server's inbound and outbound API messages for a selected time period. The example shows messages for "Today". Both inbound messages were successful and there have been no outbound messages. The bar graph shows messages by time.</p>
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<p>
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<img src="../../../Resources/Images/APIMessageDiagnostics_555x429.png" style="mc-float: center;width: 555;height: 429;" alt="" />
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</p>
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<p>The following example shows a portion of the message diagnostics screen for the past 30 days.</p>
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<p>
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<img src="../../../Resources/Images/APIDiagnostics30days_576x336.png" style="mc-float: center;width: 576;height: 336;" alt="" />
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</p>
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<p>When a patron initially places an INN-Reach request, the INN-Reach central system assigns a tracking number that persists through the request cycle. You can search for related transaction messages by tracking ID. Enter the number in the Tracking ID box and click the search icon.</p>
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<p class="Note"><b>Note:</b>
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<br />You can also click a tracking ID in the message list to search for messages with that tracking ID.</p>
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<p>
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<img src="../../../Resources/Images/APIDiagnosticsTracking1_569x360.png" style="mc-float: center;width: 569;height: 360;" alt="" />
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</p>
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<p>The screen displays the messages associated with the tracking ID.</p>
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<p>
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<img src="../../../Resources/Images/APIDiagnosticsTracking2_569x230.png" style="mc-float: center;width: 569;height: 230;" alt="" />
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</p>
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<h3>Message Diagnostics for INN-Reach Peer-to-Peer Transactions</h3>
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<p>If your library participates in INN-Reach Peer-to-Peer Circulation (see <a href="../PolarisINN_P2P_Overview.htm" class="MCXref xref"><span style="color: Blue;" class="mcFormatColor">INN-Reach Peer-to-Peer Circulation</span></a>) and more than one Central has been defined in the InnReachCentrals table, a column displays the Central code. </p>
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<p>
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<img src="../../../Resources/Images/NewColumnForCentrals_527x315.png" style="width: 527;height: 315;" alt="" />
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</p>
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<p>Tracking IDs are not unique across Central servers. The same Tracking ID may appear for two different Central servers.</p>
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<p>
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<img src="../../../Resources/Images/TwoCenCodesSameTrackingID_533x227.png" style="width: 533;height: 227;" alt="" />
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</p>
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<p>In that case, you can click a Tracking ID link to filter the list of API messages to messages from the Central associated with that hold request.</p>
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<p>
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<img src="../../../Resources/Images/ClickOnTrackingIDSeeOnlyOneCen_536x97.png" style="width: 536;height: 97;" alt="" />
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</p>
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<h2><a name="Circulat"></a>Circulation Exceptions</h2>
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<p>If the system has recorded outgoing circulation API exceptions, the <b>Circulation Exceptions</b> option under the <b>Message History and Diagnostics</b> heading shows a summary number of exceptions. </p>
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<p>
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<img src="../../../Resources/Images/APICircExceptionsSummary_506x385.png" style="mc-float: center;width: 506;height: 385;" alt="" />
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</p>
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<p>Click <b>Circulation Exceptions</b> to view details about the circulation API exceptions.</p>
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<p>
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<img src="../../../Resources/Images/APICircExceptionsDetail_569x346.png" style="mc-float: center;width: 569;height: 346;" alt="" />
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</p>
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<p>Select the message checkbox(es) and click <b>Requeue Selected</b> or <b>Delete Selected</b> to requeue or delete the selected message(s).</p>
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<p class="NoteShade"><b>Note:</b>
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<br />You need the <b>INN-Reach administration: Modify</b> permission to requeue or delete circulation exception messages.</p>
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<h2><a name="Contribu"></a>Contribution Exceptions</h2>
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<p>If the system has recorded outgoing record contribution API exceptions, the <b>Contribution Exceptions</b> option under the <b>Message History and Diagnostics</b> heading shows a summary number of exceptions.</p>
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<p>
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<img src="../../../Resources/Images/APIContributeExceptionsSummary_498x387.png" style="mc-float: center;width: 498;height: 387;" alt="" />
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</p>
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<p>Click <b>Contribution Exceptions</b> to view details about the contribution API exceptions.</p>
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<p>
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<img src="../../../Resources/Images/APIContributeExceptionsDetail_568x382.png" style="mc-float: center;width: 568;height: 382;" alt="" />
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</p>
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<p>Select the message checkbox(es) and click <b>Requeue Selected</b> or <b>Delete Selected</b> to requeue or delete the selected message(s).</p>
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<p class="NoteShade"><b>Note:</b>
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<br />You need the <b>INN-Reach administration: Modify</b> permission to requeue or delete contribution exception messages.</p>
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</div>
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</div>
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<td><span class="III_VariablesProd_Polaris">Polaris</span> Version <span class="III_VariablesVersionNumber">6.7</span></td>
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<td colspan="2" style="text-align: right;"> <a href="../../../FrontMatter/LegalNotices.htm"><span class="III_VariablesCopyright Date">© 2020</span> <span class="III_VariablesCoName_Long">Innovative Interfaces, Inc.</span></a></td>
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<td colspan="3" style="text-align: center;"> <a href="mailto:doccust@iii.com?subject=Documentation Feedback for Polaris Staff Client Online Help" title="Send feedback to Innovative Interfaces, Inc." alt="Send feedback to Innovative Interfaces, Inc.">Send documentation feedback to <span class="III_VariablesCoName_Long">Innovative Interfaces, Inc.</span></a></td>
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